McCoy Federal Credit Union - Central FL Pkwy Central Florida Pkwy, Orlando

McCoy Federal Credit Union - Central FL Pkwy Reviews

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  Pastor Jerry Parries
  5

  The branch manager Allison Osborne, was amazingly helpful. She was very knowledgeable and understanding my needs as a business owner. I have visited other branches and have not received The impeccable service that I received today. I will drive further to this McCoy because my experience was such a one of pleasure. Thank you again for your time and professionalism.

  Response from the owner

  Thank you Pastor for the 5 star review! We appreciate it. It makes us very happy to know that you were satisfied and cared for. We strive to continue to do so.

• H

  Heather Botner
  1

  I DO NOT RECCOMEND! Took over a credit union I was with and never sent a new card before they closed my account. 2 weeks and still no card. No access to my money. Customer service is terrible. Even emailed the CEO Alvin who never responded. Obviously don't care. RUN as fast as you can.

  Response from the owner

  Thank you for being a McCoy Federal member and we are sorry to hear you have issues with your card. We would like to review this issue in more detail, can you send us your contact information by email to [email protected] (attention: Marketing)? Please do not post any personal info on Google or any other social media sites. Thank you.

• D

  Daniel Pinero
  5

  I would like to take this moment through this way of communication I would like thank Mrs Jennie Albarrán from the moment I walk in her office she gave such comforting word of encouragement that I would be okay and that my decision in refinancing my car I was very scared and and sure that it would it happened but her confidence in me really made me reassured me People walk to a bank at time very intimidating but she make everyone walks in as if there is nothing impossible for them as she did for me !!! Word can not express my gratefulness for all you help keep on shine like the star you are Sincerely Mr Daniel Pinero

  Response from the owner

  Thank you Daniel for the 5 star review! We appreciate it. It makes us very happy to know that you were satisfied and cared for. We strive to continue to do so. Thank you for choosing McCoy!

• W

  W, Simpson
  5

  My experience with Ms Allison was awesome, I just opened a business account and she coached me and helped me every step of the way, and most of all she was patient with me, being this was my first time doing something like this, I can’t say thank you enough for her outstanding service, I love my credit union and I will always be truly greatful.

  Response from the owner

  Thank you for the 5 star review! We appreciate it. It makes us very happy to know that you were satisfied and cared for. We strive to continue to do so.

• A

  AlexPR73
  1

  This the worst bank ever !! Very limited personnel , no one can help you on the weekend , plus someone has access to my credit card and spend $850.00 dollar and the bank say they were not responsable so I lost my money. Costumer service is horrible I definitely don’t recommend this bank..worst place do not trust this bank !!

  Response from the owner

  Alex - we would like to get more information regarding this issue you had, can you send us a private email to [email protected] with the best way to contact you? Thank you.

• N

  Natalia Karina
  3

  Staff is nice. The bank itself is the WORST place to keep your money. Lack of communication and compassion for long-term customers. If you go overdraft for .23 cents they will charge $30.00. No matter what. Hopefully this will help future customers.

  Response from the owner

  Thank you Natalia for taking the time to post a review, we appreciate it. Sorry to hear we did not meet your expectations - we value customer service above all else and will review the issue that you had. Thank you for posting

• S

  Sarah Orcel
  5

  I was able to start my first account at McCoy and to be honest I was a little nervous. Jennie went above and beyond for me and made sure I was able to get an account smoothly. She was incredibly nice and I felt comfortable talking to her. The setting was familiar and family like. Everyone was so kind and friendly. Me and my dad are both thankful and appreciative to Jennie and the rest of the people at McCoy!

  Response from the owner

  Thank you Sarah for the 5 star review! We appreciate it. It makes us very happy to know that you were satisfied and cared for. We strive to continue to do so. Welcome to McCoy!

• H

  Hatim Hashwani
  5

  We went to open a business account to several financial intuitions and finally landed up opening at McCoy Federal Credit Union. The reason being that the Manager Ms. Allison Osbourne opened our account and she was extremely good. She explained to us what the requirements were, her personal approach and attention she gave us was above and beyond than anywhere else we went. We were very impressed how pleasant she was. Over the years I have dealt with over a dozen institutions but have never came across someone like her. It is very hard in todays climate to find people such as her. So please do not lose such valuable employee. Looking forward in dealing with her.

  Response from the owner

  Thank you Hatim for the 5 star review! We appreciate it. It makes us very happy to know that you were satisfied and cared for. We strive to continue to do so. Welcome to McCoy!

• L

  Lauri S
  5

  I was recently caught up in a scam where I had to close my accounts and open new ones. I rushed over to the bank, it was 20 minutes before closing and Jeannie Martinez stayed late to help me. Not only did she do her job well, she also empathized with me, did not rush me, and listened to my story. I returned a couple of days later with the proof that my computer did not have any malware on it so they could re-enable online banking and she came out of her office and volunteered to help me. She is the best!

  Response from the owner

  Thank you Lauri for the 5 star review! We appreciate it. It makes us very happy to know that you were satisfied and cared for. We strive to continue to do so.

• C

  Caroline Shaw
  5

  Very easy to set up new account. Always have great service, every time I've had to go in, which is always a nice change. Website banking access is also great

  Response from the owner

  Thank you Caroline for the 5 star review! We appreciate it. It makes us very happy to know that you were satisfied and cared for. We strive to continue to do so.