Matanuska Valley Federal Credit Union E Meridian Loop, Wasilla

Matanuska Valley Federal Credit Union Reviews

• N

  Naynaylovesmakeup
  5

  Updated 2020- (Pictures posted) I still continue to bank here 2017- Great staff working here they are always friendly and polite and helpful and fast to boot. I’ve been banking here for over a decade my whole family has a bank here I would recommend it to anybody especially if you had a business at all or were looking to get along they have great rates.

• M

  MaryRuth A Moore
  3

  After being a customer for over 12 years, this bank has gone down hill. They have nice locations that are friendly and clean. Their interest rates are higher than most.They have a"unexplainable" process of determining their loan offers. They come up with new fees and I just can't stay with a bank that doesn't have a general guidelines that makes sense for loans

• P

  Pete Peterson
  1

  On several occasions, this bank has negligently handled cash and check deposits. The first incident we lost $3,000 for several months. Wondering why we where so broke, we where looking for part time work while going to school. They called and said, somebody called them and transferred all the of money to their account from ours because we shared a last name. The second incident, while making an in-person deposit, they didn't close out of the other person's account, so while leaving my wife noticed the error; so we didn't loose several thousands dollars then. On the third and final incident, we made a cash deposit, they didn't close out our account, and someone behind us deposited roughly $8,000. We found out instantly, because we learned to check the work of fools, noticed the money, and went to another location to close out our account and withdraw all the money in a cashier's check. We went home and just waited for them to call. They did, and kept asking for the money back. I decided to treat that women like the trash she is for working for such an incompetent, foolish, and grossly negligent banking organization. I explained my story of suffering for months while our money was just missing, and how this was the third and final straw in our relationship to this bank. Matanuska Valley Federal Credit Union, you are fired!

  Response from the owner

  Hello Pete, We are sorry for this experience and the frustration it caused. Please accept our apologies. As with situations like this, there are obvious lessons learned that help us to serve our membership better in the future. We hope your future financial business will be satisfactory in meeting your needs. -MVFCU

• T

  Tia Petito (Tink)
  4

  I love banking there, however they did just take my credit card for some fake false charges. It was quite the headache. And I was confused as to why my card was being taken cause I thought I did make a purchase.

• B

  Bonnye Matthews
  5

  Excellent service; professional and friendly people.