Maserati at Bennett Allentown Tilghman St, Allentown

Maserati at Bennett Allentown Reviews

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  Sebastian Ramini
  1

  Very crooked and dishonest dealership as well as dishonest staff including GM. The salesman was Rand Masouh and his GM Alex Morra at Bennett Maserati. The salesman was extremely dishonest abput the condition of the car and sold me a crashed, damaged, Maserati granturismo and passed it as CPO in great condition. He sells empty promises and didnt deliver. GM is also a crook and took us as a joke. We live in Cali and bought the Maserati from Allentown through cargurus. We thought since it was a Maserati dealership it was honest and trustworthy. We asked Rand several times if the car had any damage. Not only did he verbally tell us "no", he put it in writing as well. Only to find out when the car was delivered, that the damage was already visible and we later found out upon inspection at a local Maserati dealership, that the car was crashed, cracks, throughput, and put back together with a lousy mickey mouse job with overspray, mismatched paint etc, glued on sensors,etc. Basically, Bennett Masersti and Ramd Masouh are liars. We confronted them by mailing them a nice letter, offering them to take it back or another means of resolution. However, they refused. Alex the GM called us after he read the letter. He was so rude and only addressed the "rust" issue, saying it was due to snow in Pennsylvania, while he completely ignored to mention all the other significant damages I addressed in the letter, taking us as a joke. As we were on speakerphone, my wife began to ask about the other damages, however, Alex began to raise his voice and say there was absolutely NO resolution and no refunds, no returns, and eventually hung up on us. Fortunately, we took videos and pictures of the car as it was unloading the delivery truck. So we have an extreme amount of proof. And we have emails from the Salesman Rand showing that he lied about the car being damaged. I made an appointment at the Maserari dealership to have it inspected thoroughly. And I have the report. I'll be reporting Maserati of Allentpen. I advise not to use the dealership , and if you do make sure to not take their words for anything as they are shady and dishonest . Have your car checked immediately after the purchase and dont trust the paperwork they provide you.

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  Kristin Freed
  5

  This dealership is hands down the best dealership I have ever dealt with. From the friendly receptionist, amazing salesman, and fantastic finance guy, I was thoroughly impressed. I walked in the dealership on a time crunch. Between James and Justin's teamwork, I was walking out the door in 90 minutes, purchasing the vehicle that I was there to look at. Zero hassle. Thanks guys! You rock!

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  Phyllis Marquette
  5

  I went to Bennett Maserati to look at what I believed to be my dream car. John Mahan had it all ready for me. He was patient with me on the test drive, where I truly test the features of the car. I cannot say enough about the courtesy, giving of time, knowledge and general respect that John gave to me during the whole process. I did end up buying my dream car from John. A week later, I realized that I had left something in the car I traded. John was kind enough to mail it back to me. And he has checked on me periodically since I bought the car. I honestly cannot say enough good things. My experience with John was very positive and I continue to be thrilled with my car. I highly recommend working with John to purchase your car here.

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  Kalvin Simpson
  2

  My experience at Bennet Maserati unfortunately went from seamless to unprofessional in a matter of moments. Despite leaving the dealer with a dead car key, missing paperwork, absent spare, and incorrect purchase price which now has to be corrected. I would just advise other car shoppers to double check that all the correct information is in your possession before departing, since Bennet Maserati of Allentown did not provide those necessities for me. Hoping to hear back from Rand Masouh and John Janusz in a timely manner, I'll certainly escalate things and take the necessary action to ensure the deal was completely correct and not at the discretion of Bennet Maserati's dishonesty.

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  Jijoe Joseph
  5

  I've never had a car buying experience like this before. James and Justin's level of professionalism was 2nd to none. They worked with me on a fair price and they knew I was driving from NYC so they had all paperwork ready to sign and go. A beautiful added touch was a sign they put up next to my fully detailed car reading "Congratulations Dr. Joseph" with my car in the middle of their showroom. It's so nice to know that customer service like this still exists. 10/10 and I will 100 percent be taking the 2 hour drive from NYC for future purchases just because of their impeccable service. Jijoe Joseph MD

  Response from the owner

  Thank you for the wonderful words, Dr. Joseph! We love to hear that our staff went about and beyond to make sure you felt as important to us as you are! -Christina Behm Customer Relations Manager Bennett Automotive Group

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  Jonathan Balint
  5

  The process was fast, super efficient and Tyler was a pleasure to work with. We were in and out within the hour and our new vehicle has exceeded our expectations. I look forward to doing business with them again!

  Response from the owner

  Jonathan, we're extremely pleased to see that Tyler provided you with a prompt and quality car-buying experience. We'd like to welcome you to the family and congratulate you on your new vehicle. We hope you have a happy new year and we're looking forward to seeing you here at your first service visit. Regards, The Bennett Maserati of Allentown Team

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  Cecilia Koch
  5

  We were recently traveling from Texas to Long Island and had been considering a Maserati. However we did not have a dealership in our area. We happened to stop by on our travels and were lucky enough to meet James Lewis. Even though he knew we were traveling, he took time to show us these beautiful automobiles. He is an exceptional asset to your dealership!! Joe & Cecilia from Texas!

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  Brian Tomasek
  5

  The whole experience was easy, fast, and honest. I would recommend this dealer if you are in the market for a new vehicle. Tyler was great to work with from start to finish.

  Response from the owner

  Brian, we couldn't be happier to see that Tyler provided you with a prompt and quality car-buying experience and you drove home satisfied. Congrats on your new ride and welcome to the family. Regards, The Bennett Maserati of Allentown Team

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  Jason DeLisi
  5

  Purchasing a car from Bennett Maserati was an enjoyable and stress free experience. John Mahan was extremely knowledgeable, and had me in and out within a couple hours. I would highly recommend John and his team to anyone looking to purchase a new vehicle.

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  Steve Wakefield
  5

  Even with the current restrictions, Bennett was able to have everything ready prior to arrival. We showed up for a test drive, completed the paperwork, and drove away in a a new to us vehicle with no hassle. Super pleased with the service and staff.