Mark Martinez - Benchmark Mortgage Paesanos Pkwy, San Antonio

Mark Martinez - Benchmark Mortgage Reviews

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  David Son
  5

  Mark Martinez was recommended to be our loan officer from our real estate agent. We have given up on our previous loan officer since they didn’t provide us the services that we needed. We only had a few weeks to close on our house after putting over 16 offers and being outbidded. Mark explained the process very clearly to us. He wanted to work with us since he was confident and believed that we would close on our dream home. That really meant a lot to us because we felt defeated and stressed about not getting a house and possibly having to look for a place to rent. We invested a lot of time, money and effort into getting our dream house and we didn’t want to come short. Mark worked very hard with us, explaining documents he needed, educating us on the first-time home buyer process, communicating with us every step of the way. He made us a priority and truly cared about putting us into our home. Mark is very professional and personable. He made us feel at ease by reassuring us that everything will be fine and to trust him and his team. Our situation and circumstances were the most challenging that he has every worked with. We were able to work as a team, meet deadlines and finally close on our dream home! If it wasn’t for Mark and his team, we would not be able to get our home and lose all the time and money invested into it. I would definitely recommend Mark Martinez to anyone that is looking for a loan officer! I look forward to working with him in the future!

  Response from the owner

  Mr. Son, thank you for the great feedback to me and the team. We are always here to help after the fact and in the future. Hope to continue the communication after this transaction. Here to help where I can.

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  chaotic chaos
  5

  Mark Martinez is an incredible person who really cares for his customers. He made the process of the loan so easy explain everything that was going to happen what needed to be done and he goes out of his way to make sure he can help you as best as possible. Mark Martinez and his team are incredible I will forever be thankful for all the help that they gave us especially mark thank you so much Mark for making our dreams come true....

  Response from the owner

  I appreciate the support and kuddos. My team helps me along the way in the background. I am thankful for them and clients like you. You reassure us on what we do and why we do it. Thank you again for letting me help you and the family with this process, always here for you all.

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  Pouline Somnuk
  5

  My husband and I had originally started our loan process with a different company and had no knowledge on the process and procedures, the lack of communication on their end had left us in the dark with so many awful emotions. I honestly thought we were going to have to give up and let go of our dream home. It wasn’t until a few weeks prior to our anticipated closing date, when our amazing realtor referred us to Mark. Mark’s communication skills are phenomenal. Being first time home buyers we had so many questions and trust issues after our previous experience but he was very reassuring and was always available to answer any questions we had. Mark is very consistent and goes above and beyond to make sure things are going smoothly and in a timely manner. His reassurance and confidence made my husband and I feel so at ease. He really proved to us that there is always a light at the end of the tunnel even if other lenders may tell you different. I can’t thank Mark enough for all his hard work and dedication that he put into making it happen and I would recommend him to any and everyone who is looking to buy a home and is worried or stressed about the lending portion of it. Trust me when I tell you, Mark will help you do what it takes to make it happen!

  Response from the owner

  thank you for the kind words, we are glad to have helped you both in this journey. Will always be here after the fact if you need us. Thank you again from my team and myself

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  Theo & Haley
  5

  Mark was amazing in helping us buy our first home! He made the whole process shockingly easy and made sure we were well informed of every step along the way! Even after the closing, he still reaches out to make sure we have all the information we need to feel comfortable in our new home. Thanks for everything Mark! We will definitely be recommending him to everyone we know!

  Response from the owner

  Thank you Theo and Haley, it was pleasure to work with you both. I am still here after the fact to help, please let me know how I can help in the future.

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  Holly Zamora
  5

  This was the best and smoothest process I have ever experienced. We were never in the dark about anything. Mark was always available for any questions or concerns we had. This so much better then our first home buying experience. Mark has even reached out to ensure we are doing well in our new home and if we need anything. This is our beautiful home

  Response from the owner

  Thank you for the kind words, will be here for you both after the fact. If you ever have any questions about escrows I am here for you all, thank you again.

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  Selena Garcia
  5

  Working with Mark was a great experience. He made our first home buying process so simplified. He was very thorough with the whole process and made sure I provided all documents in a timely manner. He would send reminders and was always on top of everything. He is very friendly and I would definitely recommend him to my friends and family.

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  Jason Harriman
  5

  Mark is great to work with. One of the most important things when buying a home is to have good communication and know what is happening at all times. That was never a question with Mark. He is easily accessible and great at following up. He really understands the process and will be sure you feel comfortable as you are in good hands. I highly recommend Mark for all types of loans, and especially VA loans as the service and rates are fantastic

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  David Coplan
  5

  Working with Mark was fantastic, and one of the least complicated parts of the home buying process. He was clear and thorough with any information I required, and took a lot of stress off of our plate. Would highly recommend to anyone looking to buy a home!

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  Joseph Gonzales
  5

  Buying a home can be very stressful if you are not working with experienced professionals. Mark makes it a point to educate you every step of the way and makes home buying stress-free and simple. Thank you for all that you do Mark!!

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  manuel alfaro
  5

  Had a wonderful experience with Mark. He was always available for questions and guided us throughout the entire process. He was very easy going and always had a positive attitude. I will be using Mark Martinez - Benchmark Mortgage for my next property mortgage.

  Response from the owner

  Manuel, thank you again for the help and it was pleasure to work with you too!