Mainstreet Credit Union Iowa St, Lawrence

Mainstreet Credit Union Reviews

• W

  William elmer
  5

  Love this branch. Always great customer service. Location is convenient as well.

  Response from the owner

  Hi, William. Thank you for sharing your time with us today! We are glad we could leave a positive impact and made it a good experience for you.

• K

  Karen Hutchinson
  5

  Great assistance and very helpful. I am always satisfied with the service I get from MainStreet. Thank you for the help!

  Response from the owner

  Hi, Karen. Your review is highly appreciated. This is the feedback we strive for at Mainstreet Credit Union.

• t

  troy webb
  5

  With their new app/program it has helped me manage my finances 110% better. Find reaccuring withdrawals that were duplicates. I was able to get hundreds back after calling Amazon, & Audible thru Amazon to refund my money. All though after getting it taken care of, Amazon & Audible tried to double my fees the next month again. I called and supposedly it was an error it happened again. Third month they again tried to double my payments for Amazon Prime and Audible and it hasn't happened since. 8 years the charged me duplicates for Amazon Prime but they told me that their only allowed to refund for 5 months. So the ne system is quick and easy to catch corporation stealing money from you. Thank You MainStreet, T.W.

• B

  Brad Taylor
  5

  Always cheerful and ready to help with all of our financial needs.

  Response from the owner

  Hi, Brad. Thank you for letting us know how our team is doing. Your feedback is important to us here at Mainstreet.

• M

  Melissa Enns
  5

  Always great smiles and excellent customer service! Honestly, Mainstreet CU makes you feel like family!

  Response from the owner

  Hi, Melissa. Thank you for letting us know how our team is doing. Your feedback is important to us here at Mainstreet.

• J

  Joseph Liggett
  1

  They only have ONE manager for 3 branches, and a very rude/short one at that. If you have any problems you will be FORCED to deal with her given shes the only manager. This place might as well be run by dictator, and if you ever have any problems at all you can look forward to dealing with the one and only person in charge. Do yourself a favor and open account literally anywhere else.

  Response from the owner

  Joseph, After reviewing notes on the account, it looks like the Manager has already taken an extra step to resolve the issue. If you have any other concerns, please call us at (913) 599-1010 for an update of your situation.

• B

  Blanca Herrada
  5

  I love Mainstreet Credit Union. Super friendly staff and always helpful. They offer an excellent selection of services from accounts to loans.

  Response from the owner

  Hi, Blanca. These words go a long way, it motivates us to work even harder, thank you for the review!

• N

  Natalie Hubbard
  5

  All of the staff at this branch are friendly and very helpful!

  Response from the owner

  Hi, Natalie. Thank you for letting us know how our team is doing. Your feedback is important to us here at Mainstreet.

• D

  Derek Hartman
  1

  Phone line has been saying 11 people in line for an hour...an hour! Talk about poor customer service. Oh and online pay methods? Not an option. Have to open a account with them first then transfer money to that account then make your payment. Won’t use them again after this.

• J

  Julie T
  1

  Been a customer of this credit union for a year now. In the beginning it seemed like they offered much help with restoring your credit and just the basic things most credit unions offer. Now I feel like they're a bank going behind the credit union name. I have had quite a few obstacles with them, more than I've had with regular banks. Most things they offer you are lies. They don't follow through with. I've noticed here lately that it seems like my money disappears to transactions I don't recall making. Or the money I deposit is always being "held" for some reason or another. When I began with mainstreet I talked with them about getting a small loan to pay off the majority of things that are affecting my credit and then I could just make payments, that's a good example of how most credit unions help customers build back their credit or atleast build a plan with customers. However every time I've applied for a loan here I either get denied or never hear back from them. Anytime i call to try to sort things out; my call gets transferred to a call center in another country where I can hardly understand and NOTHING gets accomplished. Really the only thing I've been pleased with when it comes to mainstreet is the location in comparison to my house and the fact that my direct deposit hits on Thursday nights.