Los Angeles Police Federal Credit Union - Van Nuys Branch Sherman Way, Van Nuys

Los Angeles Police Federal Credit Union - Van Nuys Branch Reviews

• W

  Walt Kainz
  1

  Posting this review while I'm number 15 in line to speak to a member services rep. Not the first time. I have found more competitive rates at other credit unions and moved my money there. No local facilities in Camarillo, Ca.

• P

  Pepper Dewberry
  5

  LAPFCU is law enforcement's premier credit union. Exceptional employees who deliver service excellence each visit. Employees are well versed in financial needs.

• M

  Manuela Olshefski
  5

  We are in Mexico and haven't been in this Branch for 20 years. All we can say is that whenever we need to call, the service is wonderful and the help to solve our problem is amazing. Thanks

• G

  Gerald C.
  5

  Cecilia Pereyra was very diligent and committed in providing the best service possible on my last two vehicle loans.

• T

  Tim Eilers
  1

  Over the last thirty years, LAPFCU has gone from a reliable, well managed organization to a tragic shadow of its former self. It is just a nightmare to deal with these days. No one answers the phone, their website barely functions, and the personnel seem to struggle with the most basic questions. How in the world did it get this bad?

  Response from the owner

  Hello Tim, we are so sorry to hear about your experience. We truly value your long-standing membership with us and always strive to exceed our members' expectations. We will contact you soon to find out how we can best serve you. Thank you. -LAPFCU

• S

  Sal Sandoval
  5

  Very professional and friendly people working there. Make visiting the branch to conduct business fast and easy.

  Response from the owner

  Thank you for being a valued member! We look forward to continuing to serve you.

• R

  Raw Fowler
  1

  Went there to open a checking which I use to have with them several year ago! Sad and unfortunate most of the tellers have gone or better yet, moved on! This place has really gone down; luckily for me, they didn’t want to grant me a debit card for something that happened over 8 or nine years ago! I just went to WESCOM and opened up a checking there. Much cleaner, updated and professional. They are also open on Saturday’s unlike LAPFCU! I don’t know who’s calling the shots at LA.....but their service and banking hours suck not to mention, they need to be introduced to the 21century! Good Luck

  Response from the owner

  We're extremely sorry that you had to face such difficulties. Issues in our customer service is not something we are known for. As you can see from our other reviews, we pride ourselves on providing great service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we can work to make things right. Our team hopes to resolve this to your benefit and earn you back as a customer.

• E

  Emanuel Iordache
  1

  Los Angeles Federal Credit Union probably one of the worst credit unions out in California. If you read there FAQ, the information is not even correct. They show under there car loans a APR of 1.49-3.00% which the 3.00% is max at 84 months and the 1.49 is at 48 months with only a single disclaimer on there 1.49% APR. ALL OF THIS INFORMATION IS NOT EVEN CLOSE TO WHAT THEY REALLY OFFER. If I knew I would never have applied. After application you get ding 3 points on your credit score and take a full 3 days to get back to you. Which it is only then you find out the correct information. Anything that is 60 months or over, no matter what you credit is qualified at 4%. at 48 months do you get 3%. This is what I was told over the phone and the best they were able to do is take out .5% for a direct withdrawal if I opened up a savings and a checking account keeping a combine 60 dollars in them and a 5 dollar registration fee. YEA NO!!!!! Now lets get together with wescom credit union. Application and approval of loan right over the phone in less than 15 minutes at a 1.74% APR. No fee to open accounts you just need to hold $1 in your saving account. If you are thinking of doing anything with Los Angeles Federal Credit Union think twice about the info they give you. It may very well be completely out of date.

  Response from the owner

  We're sorry to hear that you didn't have a great experience. Please call us at (877) 695-2732 to let us know more.

• G

  Gerardo Gaytan
  1

  I work during the week, I work 12hrs a day. Not a lapfuc near me in canoga park. My free time is weekend, which I used to normally go on Saturdays. Now I have to skip or leave work really early and try to make time for traffic and the waiting period depends on how many people go when I decide to go.. it would be really nice to have Saturdays open again.

  Response from the owner

  We apologize for the delayed reply. Your feedback is greatly appreciated. If you have more comments or need further assistance, please call us at (877) 695-2732.

• r

  ricka tick
  2

  Within the last couple years the service has declined. All branches are closed weekends and the wait time over the phone has shot up. It's obvious the higher ups are making cuts, its a shame because all the employees are very nice. But I will be looking for a new credit union.

  Response from the owner

  While we are thankful for your feedback, we would like to learn more about why your experience was not an exceptional one. Reach out to us at (877) 695-2732 to let us know how we can improve for your next visit.