Logix - Simi Valley Tapo Canyon Branch Tapo Canyon Rd, Simi Valley

Logix - Simi Valley Tapo Canyon Branch Reviews

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  kyle tucker
  5

  Logix is wonderful, in person, on the phone. I’ve had Lockheed since 2011 and they converted, I’ve received multiple $25 gas cards randomly as a thanks. Their rewards tiers are great, super helpful anytime. Lots of other services like auto search and loans, they found me the exact Tacoma I wanted and delivered it right to the branch for free. Best financial institution I’ve been with.

  Response from the owner

  Hi Kyle! Wow! Absolutely love this review, Kyle! Thank you so much for your 9 years of membership! We truly appreciate the feedback you left about our customer service. We are happy to help you whether it be on the phone, or in person at a branch. Congratulations on your Tacoma! That is always an exciting time to get the exact car you wanted. Thank you for allowing us the opportunity to service your auto loan. Have a wonderful week! Lindsay Styler Content Marketing Specialist

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  nikkimj95
  1

  Tried getting a cashiers check and from all the times I’ve gone never have I been asked to show my I.D and of course the one time I do not have it they ask for it and are not willing to make an exception even though I get cashiers check every month for the same amount. Not willing to make an exception and not the best customer service either. Will never be coming to this location again!

  Response from the owner

  Hi nikkimj95, We are so sorry to hear about your negative experience at our branch. It is our intention to provide all of our members with the highest level of service and satisfaction with every interaction, and we are disheartened that we have let you down. As a Logix member, the security of your accounts and personal information is extremely important to us, and proper identification of members is verified prior to performing a transaction. Nonetheless, we understand your frustrations, and we sincerely apologize that we were unable to grant an exception for you at the time of your visit. Your feedback is truly valued, and we have sent it along to our Simi Valley Management team for review. Please feel free to reach me directly at [email protected] if there are any additional details you’d like to share with us. Thank you, again, for leaving us feedback. Maria Espinosa Online Community Management Specialist

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  Chad Stebbins
  5

  I always get great service in this branch, it is the only one I use. Always great smiles and a welcome at the front door. Sneak over to the cookie and coffee bar and then get in line to handle all banking needs. Never had to wait long and all the staff seems to know how to handle all transactions. With me that’s a plus! Thanks logix.

• M

  Mark Ringel
  5

  I have had my mortgage, home equity loan, car loan (great rates) and credit card with Logix No charges on ATM withdrawals including foreign transactions. Closing costs were mimimal and my representative Ben Wagner goes the extra mile in providing outstanding service. I recently moved to Las Vegas and plan to keep my account with Logix and can now mobile bank and do not have to deposit checks in a local bank. A great bank!!!

  Response from the owner

  Mark, thank you for leaving a review! Awesome compliment for Ben. We will pass it along to his manager. Congrats on your recent move to Las Vegas! We will continue to be here for you. Thank you for your membership!

• D

  Dennis McManus
  5

  Logix is our primary banker now. Good interest rates and not always charging us extra fees like most banks. Enrique is our "go to" loan consultant for our whole family!!!! Couldn't ask for a better banking experience!

  Response from the owner

  Hi Dennis, thank you for letting us know! We’re so happy to hear about your experience. Thank you for choosing us as your primary financial institution. We will be sure to pass along the compliment about Enrique to his manager. Have a great rest of your week!

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  Mika
  5

  If you aren't part of a credit union you should be. And Logix is a great one to choose. This location like the others is awesome. Fast friendly service.

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  Daisy Llerenas
  5

  Great customer service, fast and easy!!!

  Response from the owner

  Hi Daisy, We are grateful for the opportunity to fulfill your financial needs, and it’s great to hear that you’re thrilled with our service. Thank you for your membership! Maria Espinosa Online Community Management Specialist

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  Germán Torrejón
  4

  They have bilingual staff at this branch. I am interested in changing with you. Thank you.