Logix - Bouquet Canyon Branch Bouquet Canyon Rd, Santa Clarita

Logix - Bouquet Canyon Branch Reviews

• L

  Lucia Oviedo Nino
  5

  Karina is the best at customer services, made your appointment smooth and goes above and beyond to assist the customer. Way to go Karina

  Response from the owner

  Hi Lucia, How exciting to hear how happy you are with your recent experience working with Karina! It’s our pleasure to go above and beyond to fulfill your financial needs. We’ll be sure to pass along your compliments to Karina and her manager. Thank you for your membership! Maria Espinosa Online Community Management Specialist

• S

  Security DVR
  1

  Used to be Lockheed credit union, now they are logix and are run like a corporation concerned about profits vs providing their customers the best possible services. Friendly staff but that does not make up for the lack of competitive services.

  Response from the owner

  Security DVR, thank you for providing feedback on our staff and our services. While we have changed our name to one that more accurately reflects our ability to serve the general public, we will never change the way we do business or the value we place on our services. We appreciate your feedback, and we would like to learn more as we are always looking for areas where we may need improvement. Please feel free to reach me directly at [email protected]. Thank you, Maria Espinosa Online Community Management Specialist

• d

  djmix alot
  1

  Similar to others my recent experience with logix has not been great. They used to provide comparable rates however there are banks with better rates and perks. Shop around folks your leaving money on the table with logix

  Response from the owner

  Hi djmix alot, We’re disappointed to hear that your recent experience with us has not been great. While we recognize that we won’t always be able to match or exceed competitor rates, though we often do, our earnings are returned to our membership body through better rates, lower fees, and improvements to our services. When our rates are combined with these additional perks, members often receive more value as a whole than they would at other financial institutions. We hope that you'll consider staying a Logix member, but understand if we are no longer the right fit for your financial needs. Thank you again for the opportunity to serve you, and for sharing your feedback with us. Please feel free to reach out to me directly at [email protected] if you would like to discuss further. Maria Espinosa Online Community Management Specialist

• R

  Ralph Chavez
  5

  Great bank. The best Rates!!! Everyone their is very friendly and helpful, which I consider to be very important. Tina helped me with my car loan and my refi on my home. Can't say nothing but great things about this company. They truly do care about the customer. I recently closed all my accounts with one of the bigger banks and fully bank with Logix now. Couldn't be happier. THANK YOU ALL.

  Response from the owner

  Ralph, we appreciate your enthusiasm! Thank you for the opportunity to service your accounts. It’s great to hear the wonderful feedback regarding Tina. We’ll be sure to let her manager know. Thank you for your membership!

• B

  Brittany Allison
  5

  I love my bank! They are so great to work with, knowledgable friendly, and they definitely offer the best rates out there. Been with them since I was 15 and I'll never go anywhere else. Love you Logix!

• N

  Nate T
  5

  Love this bank, thank you for providing us with people and not robots it's something small that goes a long way for a lot of us! I can't say how much of a relief it is calling and getting to speak with someone right off the bat I always see my friends call there bank and have to wait 20 minutes before they get a real person and I always tell them to just get logix. I have yet to have a bad experience with logix inside a branch or on the phone. Thank you for your continues efforts at providing amazing customer service and truly meaning it when you say customer service is a priority unlike these other bogus banks that say it just because they have to but dont really mean it lol you guys are seriously awesome thank you.

• J

  John Levingston
  1

  I am a member of Logix and as a whole I love the Newbury Park branch, Why you ask? As a General Manager of a RV store I do alot of business with Logix and give the branch alot of business every year. The transactions have been easy to manage and we feel comfortable releasing trailers to the members without the check in hand. This is due to great customer service and the knowledge of the team in Newbury Park and a check being cut in a timely manner. We had a customer that preferred working with Valencia Branch and it has been an absolute nightmare so far. I understand not answering the phone because there is a member in front of you, however responding to an email promptly does not take much effort. Now I may have to go take the trailer back from the member because of no response from the branch on funding. I will be putting on my company website that we will not work with any branch outside of Newbury Park because of this experience.

• k

  kerry charves
  5

  I have been with Logix every since my wife passed. They are so friendly and knowledgeable. I always enjoy going to the bank ,they have helped me in so many ways.

• Y

  Yolanda Torres Birds
  5

  I came into to this branch and was welcomed immediately, all my questions we're answered .. and I'm extremely happy with joining Logix it's been great news every time I visit..I highly recommend them to everyone.. Yolie

  Response from the owner

  Hi Yolanda, we’re happy you joined Logix! Thank you for your membership. Your thoughtful review of our Bouquet Canyon Branch is greatly appreciated. Thank you for the recommendations! Have a great rest of your week!

• A

  Apex Zuki
  1

  I'm moving my business account due to poor rates. Logix no longer values long time customers.

  Response from the owner

  Thank you very much for your long-time membership, Apex! We value your loyalty, and we are sorry to hear about your subpar experience. Your feedback is important to us, and we review it regularly to look for themes and opportunities to improve. If you’d be willing to tell us more about your experience, we’d greatly appreciate it. You may reach me directly at [email protected]. We look forward to hearing from you! Maria Espinosa Online Community Management Specialist