Liberty Tax John Fitch Hwy, Fitchburg

Liberty Tax Reviews

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  Ji-Young Kim
  5

  Jill Derry was very quick, friendly, and knowledgeable! We asked some questions and she gladly explained/answered. Highly recommend if you can't/don't want to do your own taxes. It cost about 200$, but that's to be expected. You get $50 if you bring a friend.

  Response from the owner

  Ji -Young! Jill is the best isn’t she!? She works so hard to know her clients, their situation and the tax Law so that she can deliver year over year a great value to everyone willing to trust her. Bring all your friends! Yep. We will pay you $50 for each new client. That’s how our business continues to grow. The good people of Worcester deserve Jill! Thanks for helping her and our brand succeed! Thank you for taking time to write such kind words. See you next year!

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  Tracy-Lynn Lavalle
  1

  Liberty Tax in Fitchburg will never ever get my business again. *First my name was misspelled without my knowledge, because I was never even able to see the computer screen and when I signed my electronic signature, I signed it correctly but the preparer still made the error and mailed out my return with the incorrect name. *Secondly, I was told that the fees of $600 for my tax prep would come out of my refund, once everything was complete. But because my federal is not yet completed, they took my state refund of $413. Now this would be fine if they could prove that my federal was actually sent to and received by the IRS. *Third, this was a large amount federal refund because my ex husband has been receiving all the stimulus funds and child tax credits for our 4 children for which he doesn't reside with and won't even try to get visits with. I was told by the preparer and her boss this would take a matter of weeks and not to worry. An audit would generate and I would be all set because I had all the proof needed to show residence. I was literally told, before agreeing to a $600 fee, that I would have the refund before summer, and it "wouldn't be long at all". Funny enough that they refuse to get back to me via messenger, phone, or email. And their customer service is less that desirable when calling the 800 number for Liberty Tax in general. I would never have even called out Liberty Tax, but how is there possibly no proof of my taxes ever reaching the IRS? How can you charge $600 and have no proof of actual completion? Liberty Tax... you've lost my business for good. Too bad you don't care enough to even respond to your customers.

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  Madalyn Quinonelkls
  5

  came in today earlier then my appointment they had no problem at all and were very very helpful especially Jan she answered all of our questions and if she didn’t know something she found a way to get me the right answer . this experience is exactly why i continue to come here every year . if you need your taxes done come to Liberty Tax on John Fitch Highway in Fitchburg and see the amazing crew working . i worked with Jan today and she was beyond amazing

  Response from the owner

  Madalyn! Thank you for the kind words! Jan has an incredible mind for taxes. And the fact that a client can simply walk in and get service same day is remarkable - but at Liberty Tax Fitchburg, that is just how we roll! We will pass the compliment along to Jan, but also want to say thank you for being such a great client and taking the time to share your story. See you next year!

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  Craig Johnson
  5

  Jill was great to work with. She processed my return fast. And I’m getting a bigger return then the previous year !

  Response from the owner

  Craig! Every year the government changes the laws that change our taxes. So unless your talking to a tax expert like Jill, there is a good chance money might get left on the table when it is all said and done with. We don’t want Uncle Sam to have your money… we want you to have it! Jill spends countless hours in the “off season” studying and staying up to date on all the latest tax changes! Her knowledge and the other managers and preparers like her are well worth our fees. We are glad you see that the same way. Here’s to an even bigger refund next year! Thank you!

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  Renee Thibault
  5

  The professional and knowledge of Jan was impressive. She talked thru it all and I got everything covered thanks to her. Will be back next year to see jan. Thanks again Jan.

  Response from the owner

  Renee! Jan is professional and super knowledgeable - but she is also funny, fast, accurate and we are so lucky to work with her! Call us today and make your appointment with Jan for next year, because if she keeps getting this many five star reviews there might be any availability with her! Just kidding… for you Renee we always have time! Thanks again!

• B

  Brad Majors
  5

  They were way more than helpful and super fast at getting them done same day ...I plan on going back to same store next year

  Response from the owner

  Brad! Same day service is the name of the game, whether you want to sit and have a friendly conversation, or drop off your file and come back after running some errands we offer a solution for everyone to give them what they want! After all, without you, we don’t have a business so we better keep you, and all those like you, happy! Thanks for the review! See you next year!

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  Tammy D'Agostino
  5

  Jan was GREAT to work with! I'll definitely be back next year!

  Response from the owner

  Tammy! Jan is incredible and we love having her as part of our tax family! Thanks for giving her a shout out! We will be sure to pass it along and tell her to keep up the great work and awesome customer service. See you next year!

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  Bobb Wall
  5

  I would give 6 stars if it was possible, Jill Derry was very helpful and fast.

  Response from the owner

  Bob! We would give Jill six stars as well if it were possible! Instead she earned a huge promotion and is managing multiple locations. We too see the value she adds for the Liberty Tax brand and the amazing service clients receive working with her. Thank you for giving her a shoutout! We will make sure to give her another promotion if this loyalty and client satisfaction continues! Thanks Bob, see you next year! 😁🤩🗽🇺🇸💰

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  Richard Bowley
  5

  Jill and everybody at the Fitchburg office are fantastic. Highly recomend!

  Response from the owner

  Richard! Jill runs a tight ship in Fitchburg! We love her attention to detail and focus on customer service! She must be doing something right because these reviews keep me busy as a 🐝 bee! And that is a great problem for a business to have… too many happy customers! Thanks again! See you next year!

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  rick collins
  5

  Jill was wonderfull . Very quick and efficent!

  Response from the owner

  Rick! Reading all these reviews that mention Jill all mention how amazingly fast and efficiently she works. But don’t forget she is also accurate, friendly, knowledgeable and accessible YEAR ROUND! Need anything? Just call! See you next year!