Liberty Bank Storrs Rd, Storrs

Liberty Bank Reviews

• C

  Cogsmanati
  5

  Friendly bankers. Easy to work with. They are very understanding. I love this bank!

• T

  Tatyana Edwards
  1

  They’re so slow and don’t pay attention to the drive through. People would walk inside after me and I was sitting in the drive thru window for 20 mins before they got me

• J

  Joseph Sherrell
  1

  Once again Liberty Bank had done nothing to help us. We aren’t asking for loans, just descent service and ease of use. As a small business I would recommend people look elsewhere.

  Response from the owner

  Hello Joseph, Thank you so much for taking the time to share your experience. We pride ourselves on providing exceptional customer service, so we’re concerned to hear that you are not happy. Would you mind reaching out to us at liberty-bank.com/contact-us with more details? Any more light you could shed on what happened would be much appreciated and would help us to find the right solution. Thank you so much, and we look forward to hearing from you! Sincerely, Jen, Liberty Bank

• A

  Anne-Maarit Javanainen
  1

  Unbelievable! I am trying get through the drive- in service at Liberty Bank in Storrs, CT. I have been waiting now 30 min for my turn. Still waiting. It is Thursday, the 20th and the time is 3:35pm. This is unacceptable!

  Response from the owner

  Hi Anne-Maarit, Thank you for taking the time to share your experience. We are so sorry for the long wait time. If there is anything we can help with, feel free to contact us at liberty-bank.com/contact-us. At Liberty Bank, we strive to provide excellent service at every interaction so we’re grateful for feedback that helps us serve you better. Thank you! Sincerely, Jen, Liberty Bank

• J

  James Watt
  2

  Since outsourcing their online banking in January, customer service has been awful. I just waited 40 minutes on the phone to be told that I'm finally "7th in line". Gave up. I just wanted to find out how to transfer some funds to another bank account (see below for reason). No info on how to do this on the web site, even though it's a 2 min operation at other banks where I have online accounts. I've been banking here for over 20 years, and I'd like to keep my business local, but probably won't. Not least because they pay .1 percent on insured savings, while others are paying 1.5 percent.

• C

  Clay Dreslough
  5

  Banked here for over 15 years, including our personal account, business account, and different house purchases. We love Liberty and love the fact that they are depositor-owned, meaning that our money isn't being siphoned off to Wall Street. :)

• A

  A P
  5

  Excellent bank, excellent branch. I do all my banking with Liberty and they do a fantastic job. The crew at this branch are friendly and helpful--highly recommended!

• A

  Alevtina Smirnova
  1

  Impossible to reach out for a simple replacement of a debit card. No waiting time.

  Response from the owner

  Hello Alevtina, Thank you for taking the time to share your feedback. We pride ourselves on providing exceptional customer service, so we’re sorry to hear you’re not 100% satisfied. We are happy to replace your debit card in branch instantly! You are also welcome to call us at 888-570-0773 and we can mail one out. Please don't hesitate to call us with any questions. We're happy to help! ^Jen

• B

  Bigfoot Is Right Outside
  5

  This is nice bank. Courteous and professional.

• K

  Ken Hoysradt
  5

  super friendly and great service .