Legacy Bank E Douglas Ave, Wichita

Legacy Bank Reviews

• V

  VICTOR LEAL
  1

  I’ve had multiple problems with the online banking over the multiple years of me banking from here. It has been a horrible bank experience. For of those who says I should have change to another bank I did. I left this one open so if I wanted to go back I could. Today it took multiple calls to see about my online banking to work. To my surprise I had 90 in “return fees” since I decided not to be able to over draft. When I called them moments after I had my online banking finally able to use. I call and they said they would only cut the cost by half and not even 2 out of the 3 charges that were put for the same thing. When I had to go in to the actual bank to change my phone number so I could be accredited because again problems with online banking. I was told They would not send me a check for the “accredited amount” that was mine in the first time. Even with the average customer service they still are a horrible bank and don’t recommend it

  Response from the owner

  Mr. Leal, We are sorry to hear this about your experience with Legacy Bank. If you would like to visit about how we could have done things to better suit you, we are happy to discuss. Please feel free to contact us at 316.260.3711 and ask for Melisa Sorenson.