Legacy Bank E Cheyenne Mountain Blvd, Colorado Springs

Legacy Bank Reviews

• D

  Dena Smith
  5

  This bank is wonderful! Angie Peterie and Mark Dunsmoor are amazing and the bank tellers are so quick and friendly. I can't imagine my company banking with anyone else. Thank you! You guys rock Legacy Bank!

  Response from the owner

  Thank you so much for your kind words and business banking. We are happy to have earned your trust.

• S

  Steph Jacobs
  1

  I don't know why but every time I come to the Colorado Springs location im treated very poorly. Every single one of the ladies that does a transaction they are extremely rude and very entitled. If it happens again im filing a complaint. There is no reason for your behavior, it is extremely unprofessional.

  Response from the owner

  Steph, Everyone here at the Springs location is very sorry for your experience at our branch. We strive for excellence in all we do, and we clearly have fallen short of that mark with you. Please take this message as the sincerest of apologies, as well as a commitment to do better. We have met as a staff to talk about expectations, and we look forward to serving you moving forward. Also, thanks for taking the time to talk with us today!

• D

  Dayna Frei
  5

  Legacy Bank not only has the nicest people working there, but they truly care about you! I have had everything from business accounts, personal accounts, equipment loans, auto, lines of credit, CD's, etc. over the past 30 years and they are consistent, thorough and friendly. Highly recommend!

  Response from the owner

  We are happy to have served you! Thank you for trusting us!

• A

  Ashley Hensley
  1

  Went to this location to have a document notarized. After answering, what seemed like too many questions for Thelma (what was the document, why my address on my ID was different, was I from a military family) she told me to go ahead and sign. She then decides she will NOT notarized because I hadn't completed the document entirely yet. I would have completely understood this if she would have began with this information, instead of having me sign first. When I expressed that now the document was ruined her response "guess you'll just have to get another one". The response and facial expression from her was a disgusting example of customer service. My advice for the bank in future, have your notaries review it first before they decide NOT to notarize.

  Response from the owner

  We are very sorry that your experience at our branch was less than excellent. We strive to meet high expectations in all interactions with our community. Your feedback is taken seriously by the leadership of this branch, and we’ve taken steps to ensure that the mistakes you’ve outlined are corrected.

• K

  Kasey Graves
  5

  I was helped by Darlene. She was very professional about taking the time to explain everything about my account and the possibilities I could have with my account. Definitely appreciate this company already.

  Response from the owner

  Great news! Happy to have helped you!

• S

  Shane Stacy
  1

  I suggest any potential customers to go else where don't waste your time. Why turn away a potential customer just because they aren't already established just because of the pandemic. Was bringing thousands of dollars to your establishment but your Loss.

• G

  Gloria Jones
  5

  I've been a customer since 1994 never had a reason to change banks and probably never will. The staff is wonderful. They do everything right.

  Response from the owner

  Thank you so much for your generous comments. We will share them with our staff. It is always a pleasure to serve you.

• M

  Matthew Sanders
  4

  You guys know your customers very well

  Response from the owner

  Thank you Matthew. We work very hard to make your banking experience the best it can be. We appreciate your review. Let us know if there is ever anything else we can do to be of assistance.