Lee Johnson Nissan of Kirkland 124th Ave, Kirkland

Lee Johnson Nissan of Kirkland Reviews

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  Tim Claxton
  5

  Great experience. Bought a Frontier. Chris and Will were very helpful, easy to work with, and they were knowledgeable about the truck. The only feedback I have is that the paperwork process took a long time, so make sure you allocate enough time for that.

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  Ilya M
  5

  I recently purchased a used car from Nissan of Kirkland. A few things went wrong, to be perfectly honest. Not every member of the team knew what to do to rectify the situation, but they found the right people to resolve my issue. Great customer service is taking care of your customers when things don't go right, and I really appreciate that! THANK YOU GUYS!

  Response from the owner

  Thank you Ilya!

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  Jeremy Oneski
  5

  I've been a customer with Nissan of Kirkland for the past 5 years since I've owned my car. Last night, I referred my best friend to check out the dealership and see if he could find a new car that he would be happy with. Aziz was our sales rep that helped us find the car via searching the inventory of the lot with the criteria we gave him. He answered all my questions (and trust me, I unloaded questions on him) or if he didn't have the answer, he would refer to his manager Nick Hallock who also was extremely helpful during this process. After finding a car, doing the credit check, etc we had the pleasure of working with David the financing manager who has 23 years of experience and made the final part of a stressful situation a walk in the park and helping us to understand how financing/warranties work. Overall, I couldn't ask for more of the team we worked with and I highly recommend Lee Johnson Nissan of Kirkland for both your next car and to have your car serviced here. Thank you Aziz, Nick and David for the incredible experience! I can't wait to come back when I'm ready for a new car to work with you guys again.

  Response from the owner

  Thank you Jeremy!

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  Bill Simpson
  5

  Harry, service department, was wonderful. Comprehensive evaluation, assistance with a loaner, and moving forward to the next step. Friendly, understanding, listening etc. on and on --- alll was done well and with extreme professionalism. Thanks Harry and Lee Johnson for your attitude toward customers.

  Response from the owner

  Thank you Bill!

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  Maren Donley
  5

  I just had the best experience with Brandon Dougherty in the service department. My tire-pressure sensors have been blinking on and off for the last two days (it's been cold). I finally decided I'd better get the tires checked. I brought the car in without an appointment when the sensors blinked back on today, and Brandon checked the pressure in all four tires for me. Turns out that it wasn't just the cold weather making the sensors turn on. The tires were low, really low. They were at 26PSI when they should be at 33PSI. I am so grateful that Brandon was willing to actually check the tires, and not just brush me off. Many thanks!

  Response from the owner

  Thank you Maren!

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  Kim Newsom
  5

  I took my 2007 Nissan Xterra to Kirkland Nissan for repairs. The service department, specifically Alan, was amazing and got me a courtesy loaner. I fell in love with my loaner, Nissan Rogue, and decided to trade in my Xterra. The sales department, particularly Chris M., was very attentive and helped me get the car that I wanted for a great price. The sales department did a great job with financing. Thank you!! I am extremely pleased with Kirkland Nissan. I will be going back and love my Nissan Rogue!

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  Ian Slick
  5

  I recently purchased a vehicle with the help of king. Even while being short staffed he was very attentive and relaxed. I was in a difficult position with my previous loan, but king and everyone else was able to help me in a big way and get me a great deal!

  Response from the owner

  Thank you Ian!

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  Derilyn Bowers
  5

  My husband and I had the BEST experience with Kirkland Nissan Salesman Nick! We highly recommend Nick because he didn't give up until he got us approved! We ended up with a Honda Pilot with low mileage, excellent body, one previous owner and we couldn't be more happy with our SUV! This car is perfect for me and my family! If you are in need of a great car and want to work with people that care enough, friendly, will work with you, what ever situation you may be in like Nick did to help us! I encourage you or your family to go to Kirkland Nissan and you won't be dispponted! We are SO happy with how everything turned out! We are glad we went to Kirkalnd Nissan! Thank you again Nick!! You did an AMAZING job!!

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  Jace Bovington
  1

  This review is for the service center only. Not the sales department. While the people Buck and Nikki were great, when I went in for a 105,000 schedule 1 service on my 2010 Rogue, three things occured that ruined my experience. 1) Technician missed inspection of serpentine belt which was greatly worn and cracking throughout. 2). I was quoted for steering fluid flush, but have learned that my car has an electric power steering so that isn't possible. I have reviewed my users manual and confirmed the electric steering. I find this to be fraudulent. 3) Cost, considering I went in for a standard scheduled maintenance your prices were double prices from other mechanics in the area. DOUBLE.

• K

  Kristine Watson
  1

  Very disappointing experience with Brent at Kirkland Nissan Service department this week. The traction control light in my 370Z had come on and stayed on, so I called to make an appointment to have it diagnosed. Brent said I’d need to leave my car for several hours in order for them to determine the issue, saying that people often assume that it’s easily done with a code reader, but it really isn’t. I asked what other procedures they have for assessing this issue that take so much time, and he said it was very complicated, asking me how much I know about spark plugs. (?) Still I urged him to go ahead and explain the process assuring him I’d ask questions if need be, but instead he proceeded to ask me what I do for a living. I passed on making an appointment and will not be back. Seems worth noting that the issue was resolved in 5 minutes by a colleague adding a small amount of brake fluid to top off the reservoir, as advised on Google.

  Response from the owner

  The Lee Johnson Auto Family just purchased Nissan of Kirkland since your last visit and we are truly committed to creating and maintaining excellent customer experiences and relationships. Please give us another opportunity to earn your business.