BECU credit union Ne 124th St, Kirkland

BECU credit union Reviews

• A

  Arianne Sandel
  1

  I'm sorry but the staff at the smaller branches are completely useless. (Not them as people, just their positions) Apparently they aren't given access to hardly any information so when there is any sort of issue with an account they have to call headquarters or someone from a completely different location. I've been trying to solve an issue for nearly 2 months now and NOBODY seems to know what to do. I've been running around in circles talking to multiple people from different branches and I've been given different information each time. What's the point of having so many branches if nothing can be done at any of them above opening a basic checking account? I live 2 minutes from a branch and have to make an appointment and drive 30+ mins away to a different branch just so someone else can look something up on a computer. This review is for BECU as a whole, not just this location.

  Response from the owner

  Hi Arianne, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by email us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you

• R

  Roger Corbin
  1

  I have never been treated with such disrespect... Never go back to this branch again 🙄 😒 too bad..........

  Response from the owner

  Hi Roger, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, and a phone number. Thank you

• J

  Jawed Nazari
  5

  The best bank! I have been with them for two years, I had an amazing experience with them, the only thing I wish get better and I know it will. when you get a fraud charges you can't flag it from app or website, you have to go local bank, if you call to customer service take you a long time to answer most of time they are closed or not answering. I believe they will get better, I am happy with my bank!

  Response from the owner

  Thank you so much for your kind words, Jawed. We really appreciate you taking the time to share your experience with us. We value our members and look forward to continuing to work with you. Thank you for being a member.

• L

  Local Business Grower
  5

  Not all credit unions are the same. I switched to BECU a few years ago for my personal and business accounts from another local credit union. Very happy as a customer! I am treated as a valued member and setting up a new account was a breeze. BECU was years ahead on mobile checking deposits and other online services. No monthly fees, no minimum balance requirement... no problem!

  Response from the owner

  Thanks for the great review! We definitely strive to provide positive experiences for our members and we’re glad to hear we've exceeded your expectations. Your compliments have been shared with our teams. Thanks for being a BECU member!

• D

  Drew Sacks-Bowen
  1

  Triple check your ABA numbers before you authorize a wire transfer, I almost lost my house today.

  Response from the owner

  Hi Drew, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you.

• F

  Felix Cumpleaños
  5

  Fast, secure, and outstanding service! Great rates and banking with a smile. Very easy to get your "numbers" sorted out, and get on with your life. Parking can be tight sometimes but that's the worst part. So overall, I'm impressed with this location.

  Response from the owner

  Hi Michael. Thanks for the great review! We definitely strive to provide positive experiences for our members and we're glad to hear we continue to meet your expectations. Have a great day!

• D

  Dustin Howie
  1

  I went in multiple times to try and resolve a problem where I continually got charged late fees even when making payments on my line of credit on time. They were unwilling to reverse a single late fee. I've been a customer for years, but I'm not sure for how much longer. I could get this level of service through a regular bank.

• M

  Maximillion Hardcastle
  5

  I visited BECU the other day with some questions about my account. Gabriella was incredibly helpful and very patient. She answered all of my questions and invited me to return if I thought of any others. I already had high expectations due to past BECU experiences and she exceeded them! Thank you so much.

  Response from the owner

  Good morning Maximillion. Thanks for the great review! We definitely strive to provide positive experiences for our members and we’re glad to hear we continue to exceed your expectations. Thanks for being a BECU member!

• R

  Ray H
  1

  After confirming plenty of details with BECU on a car loan, when it came time to do the deal I was told that BECU requires you car to be listed in kelly blue book in order to finalize the loan. No where in any agreement does that say its a factor. Hours after I paid $150 to inspect the car.

  Response from the owner

  Thank you for your review, Raymond. We're sorry this was your experience with us and it not being clear on acceptable vehicles we are able to lend on. We appreciate you sharing as we're continually looking for ways to improve. I've shared your concerns with leadership in our lending department and they will be following up with you to address your concerns. Thank you for your candid feedback.

• A

  Alexander Lebedev
  5

  BECU is great credit union, prefer it better than any bank. Amazing, helpful and polite workers!

  Response from the owner

  Thank you so much for your kind words, Alexander. We really appreciate you taking the time to share your experience with us. We value our members and look forward to continuing to work with you. Thank you for being a member.