Langley Federal Credit Union Carrollton Blvd, Carrollton

Langley Federal Credit Union Reviews

• S

  Stephanie Brown-Valderrama
  5

  I love my Langley Federal Credit Union experiences. They are my family. My favorites are Elaine, Erica, Joan, Gorgette and Alaina. They all have outstanding customer Service. Elaine is awesome and has helped me tremendously when my account has been compromised. Alaina has been amazing when I need to access funds from my retirement account. When I walk in the door everyone welcomes me by name. I love those ladies and my Credit Union. Keep up the good work.

  Response from the owner

  Thank you for the kind words! We're so honored to have you as part of the Langley family. We love serving our members and our community. Thank you so much for choosing Langley. We appreciate you.

• T

  Tiffany Robertson
  5

  I absolutely love the staff, Ms. Erica is my girl. She always has a smile on her face and very pleasant. She also knows how to communicate while getting the transactions done quickly. She is just the person I tend to see more often but their are others. Not once have I had a problem with anyone. I've been pleased with the service at the CARROLLTON, VA bank. 🙂Thanks guys for all you do!

  Response from the owner

  Tiffany, thanks for the shout out to our Eagle Harbor branch! We are thrilled to hear you are receiving such great service! We will certainly share your comments with the branch and look forward to many other opportunities to assist you! ~Kristi

• R

  Robert Livengood
  1

  Do not keep your money with Langley if you are an international traveler. I placed a travel notice on my account months in advance of a trip to Japan, and even checked to make sure it was in place before I left. Neither time was I informed I would only be allowed to withdraw $205.00 from my account per day. When the hotel bill came out to $207.68, both of my cards were declined due to this limit. I was forced to use my companion's card from Navy Federal, a real bank unlike Langley that doesn't have a withdrawal limit, to pay for my hotel. To add insult to injury, Langley has no 24 hour support. This meant I had to wait until 10 P.M. local time in Japan to call. After this call I was only informed that there was nothing they could do about the limit. Of you travel at all, take your money to a real bank with nationwide support.

  Response from the owner

  Robert, we sincerely apologize about this experience. Langley has limits in place to protect our members' accounts and we apologize if this caused disruption on your trip. We try our best to find solutions based on specific member situations. We value your membership and want to provide exceptional service. ~Alyssa

• S

  Sam C
  1

  When you have an urgent need, they’re 20+ minutes of hold time away, and then they’re useless… When you don’t need them, they cancel your transaction and block your card. ( just in case )

  Response from the owner

  Hi Sam. It sounds like we haven't quite hit the mark for you. We are sad to hear of your experience, but would love to further discuss how we can turn things around. If you'd like to, please send us a a private message with a good time and phone number to contact you. We would be more than happy to hear more details and work together to create a great credit union experience for you. Hope to hear from you soon.