Lanco Federal Credit Union - Roseville Branch W Roseville Rd, Lancaster

Lanco Federal Credit Union - Roseville Branch Reviews

• J

  Jetti Reese
  1

  The tellers are wonderful, however, if you are looking for a loan, DO NOT go there, the process is extremely long and quite a bit of lost communication. Over 35 days later, and still no definitive answers.

  Response from the owner

  Hi Jetti—Thanks for sharing your feedback. We are disappointed to hear that the loan process has cast a shadow on the wonderful service you’ve experienced from our tellers. For the type of loan you requested, the application process typically takes anywhere from three to eight weeks to receive a decision, depending on how easily all the underwriting requirements can be satisfied. It sounds like we could have done a better job upfront to explain this process and make sure the loan product you requested would align with your expectations as to getting a decision and possible funding. We are sorry for the frustration this has caused you. I’ve shared your comments with the lender you’ve been working with, who will be giving you a call to review your application status and discuss the remaining steps of the application process with you. I hope that this conversation will provide you with improved clarity on what to expect as our team works toward getting that decision for you.—Sincerely, Amy

• M

  Mark McQuaid
  1

  Lanco federal credit union is under staffed and can not keep up with customers, you can’t reach anyone for hours and when you do speak to someone you are put back on hold…only then to be told there is nobody in that department! Worst customer service. Very disappointed and recommend using a bank that can keep up with customers. After 20 years and multiple family members that have been there longer, this will be our last year with LFCU.

  Response from the owner

  Hello Mark, We appreciate your family's longtime membership and regret to have disappointed you on this occasion. I understand that a representative tried to reach you by phone within the same hour of your call and again later that day, both times leaving a voicemail. Just in case you did not receive those messages and still need assistance, please call us back or send us a text message with a timeframe and preferred phone number so we may try calling you again. We hope to be able to connect with you and resolve any concerns. Sincerely, Amy

• Z

  Zane Browne
  1

  Never easy to get ahold of anyone. You have to physically go into the branches. Not a good bank for someone who has a busy workload. UPDATE: Doesn't let you reply to anyone on google review, but I must say LANCO still proves me right with never answering phone calls. I'm trying to reach out to someone to cancel my bank account since I opened with someone else who answers their phone calls. This bank wont last long with individuals that have busy schedules or self employed. If you want a strong bank with strong customer service check out members 1st. Haven't been disappointed and top notch customer service!

  Response from the owner

  Thanks for your feedback, Zane. We appreciate your membership and understand that when you need assistance, waiting on hold or for a call back can be inconvenient. Please know that we are currently working to improve in providing more immediate service by growing our call center staffing and support channels. Sincerely, Amy

• E

  Ethan Poetic
  5

  I like to thank Wanda Lugo for helping create a business account. Thanks very much for helping make history , record two YouTube videos , & taking pictures as I signed the legal documents.

  Response from the owner

  Hi Ethan– Thank you so much for the 5-star review! We appreciate your feedback and are glad to hear you had a great experience during your account opening. Wanda passes along her "thanks" for giving her a chance to break into directing! 🤣 –Amy

• H

  Hemal Naik
  1

  Only good if you have small simple banking needs. Manager changes very often, they don’t bother even to interact with you, short staff and always new staff for the most of time, Except one or two teller nobody seems to care. If you need to speak to somebody always a long wait. Their customer service representative is never in the office.

• O

  Ous-Ami Sexton
  5

  All staff is very nice, friendly, and fast. Roseville rd branch is the very best!

  Response from the owner

  Hi Ous-Ami, thanks so much for your review and 5-star rating! Our team appreciates your kind words and acknowledgement of their efforts. Sincerely, Amy

• C

  Celia Good
  5

  They were very kind and helpful to me. I am a member of another credit union, but I needed to deposit a whole bunch of coins from a church project, they were very helpful and let me use their coin machine without charge.

  Response from the owner

  Hi Celia, We're so glad that our team was able to help you with your coin deposit. Thank you for choosing us for your Shared Branch services.

• R

  Resa Swinton
  1

  Terrible customer service if you have a huge issue, like identity theft. They completely ignore your concerns and wipe out your accounts before explaining anything. Please use a federal bank for your protection. They have talked down to me, treated me as if I did something wrong. It is so disheartening and unfair.

  Response from the owner

  Hi Resa, We are very sorry to hear that you are disappointed with our service. For your privacy, we will not respond publicly with any detail of the current situation. However, I do encourage you to keep in touch with the representative(s) that you’ve worked with so far. We appreciate your membership and hope to help you through this stressful time. Sincerely, Amy

• T

  That Dsm Guy
  1

  I will not give this place any type of good review. Do not take your money here! We have been banking with them for over 4 years, and now we have had enough! Just in the last year they have let 4 unauthorized withdrawals go from our account, 2 within the last month. Now at what point is the bank held responsible for negligence with our funds? Also after the first 2 times they promised to secure our account and yada yada yada but guess what? Money still goes missing. Now 2 out the four times they didn't even know about the withdrawals. We had to bring it to their attention. On top of all of that, we now wanted to remove all our money and close the account. But guess what? They want to keep the account open for ten days with no activity, but how is that supposed to happen when random people that don't have their name on our account can just waltz in and pull money whenever they please. This in no way is any type bank you want to be involved with. PEOPLE OF LANCASTER PLEASE RETHINK AND SAVE YOURSELF THE TROUBLE BY GOING WITH A MORE RESPONSIBLE BANK!

  Response from the owner

  Hi Erick, I understand your frustration and am sorry that you've dealt with unauthorized transactions processing through your account. Please be assured that we do not let anybody walk into any of our locations and withdrawal money from your account. When it comes to certain electronic transactions, such as debit or ACH transactions, we have no way of knowing whether or not a member has authorized the transaction until the member contacts us. This is why we always stress the importance of reviewing transaction history and have processes in place to help members dispute transactions and have funds returned to their account. In cases of recurring unauthorized transactions that are not able to be resolved with the party debiting an account, sometimes the only way to prevent further unauthorized transactions is to obtain a new account number. We are sorry that, unfortunately, sometimes there is no convenient solution to stopping fraudulent or unauthorized transactions. Thank you for taking the time to provide us with your feedback. –Amy

• y

  ytooooj
  1

  The people are very friendly but their service is a joke. Sometimes they just shut their system down and don't allow you access to money. The first couple times I was out to eat over a weekend and had my debit card declined and the last time was while I was on vacation. Imagine being thousands of miles from home and have no access to money... You can't eat or do anything at all until they open on Monday.