Lakeland Bank NJ, Butler

Lakeland Bank Reviews

• B

  Brett Lewis
  1

  Probably the worst banking experience I’ve encountered. Greeted by a nasty women over intercom telling me to leave and try west Milford in order to receive a new card. Saying I cannot not enter the facility while all I’m trying to do is talk to someone face to face to answer my questions. I’m not usually one to complain but when it comes to banking this butler branch would get zero stars if that was a option.

  Response from the owner

  Good afternoon, Brett. Thank you for taking the time to share your concerns with us. We set a high standard for ourselves across all of our branch locations and are truly sorry to hear that standard was not met in your recent interactions with our Butler branch staff. We would like the opportunity to continue this conversation and discuss how we can best assist you moving forward. If you're interested, please give us a call at 866-224-1379.

• S

  Stephanie Kasenak
  1

  I have been a Lakeland customer over 20 yrs. I used to rave about the customer sevice and now I find myself completely frustrated.I moved to another state and I am trying to speak with somone at my branch but I cannot get ahold of anyone. I call and call noone ever answers. It will send me to a Lakeland customer line that sometimes answer and when they do answer they tell me its a branch issue they cant help me. So they will email the branch for me and I never get a call back. I have emailed the manager and have gotten no response or call back. I cant believe that the bank I used to love has become like this its aweful

  Response from the owner

  Hello Stephanie, we're truly sorry to hear about your recent frustrating experiences. We set a high standard for ourselves across all of our locations and are sorry to hear that this standard was not met in your recent interactions with our Butler and customer support teams. We'd like the opportunity to assist you and discuss how we can better serve your banking needs moving forward and will be reaching out to you shortly.

• B

  Bob De Lillo Jr.
  5

  I have been a customer of Lakeland Bank since 2007 and have always had pleasant experiences with the staff there. But none so good as the experience I had dealing with Alex Trakovic, not only was my wife and I treated with respect, but Alex was very adept and knowledgeable regarding our bank business, my phone calls were returned promptly and Alex kept me updated accordingly during the process. My questions were answered and Alex made sure my wife and I understood everything .I am a GM in the customer service industry and my wife and I were Wowed with the customer service Alex gave us. Your bank is well represented by Alex. I would recommend Alex to every I know and would definitely deal with him in the future regarding my bank business.

• C

  Crys Ashley
  2

  This bank has had some of the worst customer service I've ever seen. Some tellers and CSRs have such a negative attitude and are downright rude. I wish I remembered their names. I was ecstatic the day I cancelled all my accounts with them and moved to another bank all together.

  Response from the owner

  Hello Crys, we're sad to see you go. We set a high standard across our branch locations and apologize that standard was not met in your recent interactions with our Butler team. We would like the opportunity to continue this conversation to discuss how we can better assist you moving forward. If you’re interested in discussing further, please give us a call at 866-224-1379. Thank you.

• L

  Louise Solomon
  5

  Lakeland has always been there for my family and myself. The staff are friendly and professional and helpful. I love this bank!

  Response from the owner

  Thanks Louise! We appreciate the glowing five star review! Glad to know our Butler branch staff has been helpful in assisting all your banking needs. We'll be sure to share your positive review with our team to brighten their day! 🌟

• A

  Amanda Guide
  1

  Drove all the way from NY this past Saturday to this location to get a new debit card. I was told to go to this location specifically because I could get my card same day. When I arrived they told me I wasn't able to go in the lobby due to a "water problem" so I went to the drive thru. They appeared to be fully staffed, 2 men at the drive thru and the manager, Margaret Denequolo, in the background ( I recognize her from her picture on the LB website). They refused to help me because they couldn't issue my new Debit Card "through the drive thru." I asked if they could make an exception since I drove from NY specifically for this reason. They told me they could not help me through the drive thru. I asked if I could come inside to take care of it. Again I was told that they couldn't let me in due to water problems because they didn't want me to "get sick?" Why were employees still in there if there was a danger of getting sick??? I have been a customer of Lakeland Bank since my very 1st bank account when I was a kid (i'm now in my 40s) and I stayed because I liked the small town feel of it. (I grew up in Bloomingdale) At any rate- disappointed is an understatement. I'm sad to say that I will be banking elsewhere as soon as I can switch everything over. Sad to go, but customers should not be treated like that. The manager certainly could have made the executive decision to help me thought the drive thru or to close altogether if is was so dangerous to be inside the building. And I am STILL without a debit card!

  Response from the owner

  Thank you for taking the time to share your concerns with us. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our branch staff. We would like the opportunity to continue this conversation so that we can discuss how we can best assist you moving forward. Please call our customer service department at 866-224-1379.

• T

  Tracey Taylor
  5

  Best bank service I have ever had (Rt 23, Boonton branch) Attentive, listens & warm people. Five stars, well-earned. Great bank to do business with (NJ only, 50+ branches as of Oct 2018).

• c

  christine DiFalco
  1

  I have never seen a bank be less customer friendly. I am the Treasurer for our sports team, and I can never get to the bank since I work full time.

  Response from the owner

  Good Morning Christine, we appreciate you reaching out to share your concerns as your feedback is valuable for our continuous improvement. We're currently in the process of extending our branch hours to better serve our customers and will be sharing exact details very soon. In the meantime, if you're interested in discussing other convenient alternatives to visiting the branch or how we can continue to serve your banking needs, give us a call at 866-224-1379.