Lafayette Federal Credit Union Pennsylvania Avenue Nw Room C, Washington

Lafayette Federal Credit Union Reviews

• R

  Rene Berger
  5

  LFCU goes the extra mile to achieve the highest level of customer service. Having been a member for over 20 years, I'm always impressed when we need to access their services in person - it's a cut above. For example, we recently required notary and other services and Carlo at the Tower Oakes branch took excellent care of us. He was patient, helpful, and managed all of our requests with good humor. A real treat. We'll be staying with LFCU for the long haul!

  Response from the owner

  Thank you for the excellent review, Rene! We're thrilled to hear of your positive experiences with Carlo and the rest of our team - our goal is to provide top-notch service at every level. Happy to have had you as a member these past few decades, and look forward to serving you for years to come!

• a

  aadvan luz
  1

  Bank with this organization at your own risk. I have banked with them now for about 4 years and have had far fewer positive experiences than negative. The customer service is the worst out of any bank that I have ever interacted with. The systems are constantly down so keeping sufficient track of your finances utilizing their app is a wasted effort. Truly the most dismal banking experience that I have ever had. I wouldn’t recommend this bank to my worst enemy.

  Response from the owner

  Hi Aadvan, thank you for leaving a review. We apologize for your poor experience, as member satisfaction is our number one priority. We'd love the opportunity to address these issues, and encourage you to contact our Member Service team at [email protected] or (301) 929-7990. Thank you for the opportunity to serve you.

• L

  Lisa Craig
  5

  I spoke with two different employees at Lafayette Credit Union. When I called in the lady that answered the phone in member services was very helpful. Matthew, a manager (?) actually called me back and was very nice and helpful. I highly recommend Lafayette Credit Union.

  Response from the owner

  Lisa, thank you for the review. We pride ourselves on giving our members an exceptional experience via our member-focused, service-driven mission. Thank you for your business!

• A

  A Jo
  3

  The service could better, they didn't entrust my account to well. After banking for 2 years with Lafayette I only accumulated 1% Apr with my money. Customer service was terrible.