Bank of America Financial Center 13th St, Washington

Bank of America Financial Center Reviews

• k

  kyle nichols
  5

  I had an amazing banking experience today. I had the pleasure to work with Banker, Tsar P. He was a great help. Typically, I am anxious when discussing my finances; however, my discussion with Tsar was informative and enjoyable. I HIGHLY recommend this branch. Thanks, Tsar!

  Response from the owner

  Hi Kyle. Thanks for letting us know how helpful Tsar was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^ines

• A

  Amy Schaldenbrand
  1

  I have been going to this bank for the past 13 years. I walked in to get cash and to order foreign currency. They first told me there was no teller today so I could not get any cash (Isn't that the primary purpose of a bank?). Then I asked how to order currency and their advice was "go on your app or on the bank of america website." I told them I was having trouble and rather than walking me through the pages, they told me I should just search for it myself. If they aren't going to provide service or cash, they may as well close this branch down.

  Response from the owner

  Hi Amy. We value your year relationship with us and apologize for your experience. We will share your feedback with our leadership team. You can order foreign currency by visiting https://www.bankofamerica.com/foreign-exchange/currency-converter.go. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• M

  Mohammed Basaar
  4

  Thank you Bank of America ,and special thanks to the branch employee Ms. Katie Mywar for her kind attitude. When I visited the B ofA last Monday. However,I just want to complain and disputes a mistake that happened with mis-spelling my first name when I opened the account on July last year in North Virginia branch,Alexandria, the banker typed “Mohammad” instead of “Mohammed “.even thought he already took my passport picture and filed it into system. After I opened my Account,I moved to States College in PA ,16803 zip code areas ,where’s no Bof A branch operates there (unfortunately for such a good reputation bank) so then I tried to contact with the person or the banker and he apologized and said you have to come physically to the branch to change the name. At that time,Iwas at 16803 zip code area for study and research so I couldn’t move from Pennsylvania (PA) therefore,I requested via online virtual chats but no results. So after I finishes the spring semester which was last week,I just traveled to DC. For my own business and visit the D.C branch to amend or change the name which consider a big deal for me. The reason I said that is because of this mistake,I was not able to use the banking statement for official use due the the major difference and doesn’t match the name of the passport. To specify,I applied to EU visa during the fall and the embassy refused the banking statement and they said it didn’t match your others form of ID and perhaps this belongs to other one. and DMV refused it for the purpose of verifying the residence due the the difference in spelling I am telling the story to show how badly this effected me and in this case,the banker should have come to me ,no asking me to come to him after he knew I am in other state. At the end ,I am seeking any kind of compensation from Bank of America. To know more about the case , you may ask Katie Mywar . Thank you

  Response from the owner

  I'm sorry to hear about your experience. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• J

  J Macklin
  5

  Tsar was great and extremely knowledgeable. Made everything easy to understand. Would definitely recommend him to friends and family

  Response from the owner

  Thanks for letting us know how helpful Tsar was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^ines

• B

  Bradford Grossman
  5

  Tsar Powell helped me open my first credit card and was so kind guiding me through all the steps and explaining to me everything I should know. He is always friendly and patient and would definitely recommend him to anyone!

  Response from the owner

  Hi Bradford, thanks for letting us know how helpful Tsar was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

• J

  Jandira Manjenje
  5

  Great service and pleasant experience. I had Tsar Powell as the agent assisting me with opening my business account and he was great in explaining everything, and making sure I understand all the options in order to select the best fit for my small company. Strongly recommend!!

  Response from the owner

  Hi Jandira, thanks for letting us know how helpful Tsar was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

• Q

  Qiran Wang
  5

  We are Chinese students and it is the first time to apply for a bank card in DC. The staff took the initiative to contact the translator to help us solve various problems. The staff was enthusiastic and patient. They taught us how to operate the bank card step by step. It took three hours, but his service attitude was very good, and finally he helped us successfully deposit money. Thanks.

  Response from the owner

  Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^jan

• N

  Noah Leiden
  5

  Tsar was incredibly helpful! Very kind, very patient, and kept a great attitude while he dealt with the issues that came up lol. If you’re making an appointment, you should definitely make it with him for great service!

  Response from the owner

  Hi Noah. Thanks for letting us know how helpful Tsar was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^nicole

• X

  Xuyang Deng
  5

  I would give a BIG Thank You to Maria, Katie and Tsar. They are so nice and friendly. As a foreign student here, they give me such patience to open accounts and instruct me to use apps and ATMs in addition. It's also a pleasure to chat with them. Thank you so much.

  Response from the owner

  Hi Xuyang, We’re glad to hear the process went smoothly. Thanks for letting us know how helpful Maria, Katie and Tsar was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^sam

• C

  Carlos Guevara
  5

  I just arrived from my country to DC to work in a multilateral institution. I was recommended to open an account in BofA, so I went to this branch. My English is fluent but not perfect. I thought I would have problems with the language, but Tsar was very helpful and professional.

  Response from the owner

  Hi, Carlos. Thanks for letting us know how helpful Tsar was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^izzy