Kraft Nissan Mahan Dr, Tallahassee

Kraft Nissan Reviews

• J

  Joe C.
  5

  I had a very good experience working with Chandler, one of the Service Advisors. Despite the Service Department being short-handed that day, he was attentive and went out of his way to make sure I was well taken care of. I'm very pleased with the service I received and will be scheduling my next appointment with Chandler.

  Response from the owner

  Thank you for the great review! We are grateful Chandler was able to provide you a truly exceptional experience.

• D

  Donna Colvin
  2

  Scheduled appointment and made sure to ask about getting ride to work. Day I dropped off vehicle, I asked again and was told the shuttle would pick me up at 8 am. At 8:35 am, I was still waiting. Shuttle never showed up and no one offered a solution. I had to get a co-worker to leave work and drive all the way to Kraft Nissan to pick me up, causing both of us to be late.

  Response from the owner

  We do apologize for any mix up on our complimentary transportation. We do offer several options, however it does appear there was a mix up or miscommunication.

• D

  DS Marshall
  1

  Not only was the price completely outrageous for an oil change and replacing ONE tire sensor, but they failed to wash the car after it was done. It was a huge inconvenience to me to have them pick it up again the next day just to wash it. NEVER again will I go there.

  Response from the owner

  Sorry to hear your experience was less than exceptional. During this pandemic we have remained open due to us being an essential business and have had to make several adjustments compared to our regular flow of business.

• I

  Ivy Salters
  5

  It wasn’t necessarily smooth but wasn’t terrible either. I had a $10 off coupon that I could have used for my birthday. I didn’t remember it so i wish your systems were built to check and see or if someone would have reminded me or asked if i had a coupon.

  Response from the owner

  Thank you for the 5 Star Review and we really appreciate servicing your vehicle here at Kraft Nissan. Unfortunately the Birthday coupons come from Nissan, so we are unable to access or see when they have been sent out to our customers.

• t

  thomas gleason
  3

  I went in this morning for oil change; the cashier said it was finished. I walked out one of the service personnel said it is ready at front of line. I drove off; no one valcumed the car out or spoke to me about car. Ten minutes later I got a call saying they he forgot to tell me about the service. When your paying 75.00 for oil change you expect better service more organized.

  Response from the owner

  We do apologize for your visit not being the Truly Exceptional visit we strive to provide all of our clients. It does sound as though we were a little behind due to the advisor not having an opportunity to speak to you, nor the car being vacuumed before your departure. We appreciate your feedback and always appreciate an opportunity to make things right.

• L

  Lulu DLS
  2

  The Rep that assisted me Jewel was excellent. Very engaging and welcoming. Knowledgeable and you can tell that she loves helping others. Unfortunately I cannot say the same for the mechanic that managed my car. He didnt bother to check my vehicle in detail and just pushed a list to me of "what could be needed base on your mileage" items to replace. 2 of them I had just replaced but he didnt even bother to check before just asking me to replace it again "because are the things that you normally have to replace at this mileage" that makes me feel that I cannot trust your services or been provide true information without being scammed as if I was dealing with any street mechanic. The only reason that my score is not lower is because of jewel's service that went above and beyond and I'm not sure if this affects her score as well or not.

  Response from the owner

  We will be reviewing your last service visit and will be in contact. We do make recommendations based on the service manual, which would be based on mileage. When we make recommendations usage/wear and tear should always come into consideration. Our process is to also check history of any items that have been completed at our dealership. We apologize if there was a miscommunication or error on our part.

• P

  Pearson Pearson
  5

  Great. I have been using Kraft since moving to Tally and been very pleased. Driving to Massachusetts soon and feeling good to have my car serviced by you all for the long haul

  Response from the owner

  Awesome review and we appreciate you sharing your experience! Hope you have an wonderful trip!

• V

  Vetted Ephanny
  5

  I pulled into the service department with a bad tire, pretty much flat. The team helped me right away. Unfortunately they didn’t have the my size tire, but they put on my spare. Everyone was very professional and I was very pleased with their help today.

  Response from the owner

  Thank you so much for the Great review! Glad we were able to get you back on the road.

• D

  David Hull
  1

  I brought my Titan XD Diesel to this dealership because it was burning fuel suddenly at the rate of 3 miles per gallon. After one day they called me and said that they had checked everything and that there were no problems. I knew that there was a problem because I had just burned 40 gallons of fuel in a 120 mile trip, barely making it to the dealership. So I insisted that they test drive it and measure the fuel usage. They did and came back to tell me that a sensor was bad and that it was a 3 to 4 hour repair and that they would try to complete the repair by the end of the day. The next day they told me that it would be repaired by the end of THAT day. They are slow to return calls, quick to conclude that there is not problem and slow to make repairs, taking 2&1/2 days to do a 3 to 4 hour job.

  Response from the owner

  Glad you were able to speak with our Service Director for further assistance and we were able to get everything worked out. Our management staff is always available for any concerns.

• D

  Debbie Jensen
  5

  Austin was great, explaining everything, got me checked in really quickly.

  Response from the owner

  Thank you for the 5-star review and we are happy to hear you had a great experience, thanks to Austin Brogdon.