KeyBank Detroit Rd, Rocky River

KeyBank Reviews

• B

  Brett Wolf
  5

  As a member of KeyBank for almost 2 decades I can't say enough good things about Key! Everyone that I have encountered and met through this company has treated and taken care of me and made me feel like a person and a member of the family and not just another number! Everything from IRA's to new credit cards to basic transactions they have always made me feel welcome and have served me with the highest degree of professionalism and customer service! From the branch managers, to the personal bankers all the way down to the tellers I have had nothing but great experiences with every single employee at KeyBank! I have recently started going to this branch and even though I haven't had the privilege of meeting everyone here at this branch yet I have already met 3 wonderful people and employees! Alicia, Judy and Gloria are truly awesome people and have already made me feel welcome and I can't say enough good things about them!

  Response from the owner

  Hi Brett, Thanks so much for taking the time to give a 5* rating and review, we really do appreciate it. I will forward this to the branch, I'm sure they'll be happy to see it. Have a great day!! ^LH

• S

  Simran Singh
  5

  One of the most coolest location of key bank. Everyone is so damn amazing and welcoming. Its women power here. They are the most sweetest people. Caring and know their clients. I just opened up my account and they had been very nice. Follow me for more at instagram @singhandsardar

  Response from the owner

  Hi Simran, thanks so much for sharing your experience with us. I'll be sure to pass this along to our branch partners. Hope you have a great day! ^LH

• V

  Vanessa Lutz
  5

  The bank itself is great, the only issue I have ever had is how they outsource their customer service. It is outsourced to the Philippines, not only is it very hard to communicate with the people who take the calls, I do not feel comfortable giving out social security number to someone who makes below a dollar an hour. I am sure they are not fans of Americans, you can tell by how hostel they are on the phone with you. DO NOT CALL THE 800 NUMBER IT IS OUTSOURCED TO THE PHILIPPINES. Key Bank should consider employing locally. Americans need jobs as well!

  Response from the owner

  Hi Vanessa, like all companies, KeyBank must constantly review its operations and consider ways to operate more effectively and efficiently. Improved operations are part of our ongoing obligation to our clients, shareholders and employees. The benefits of outsourcing include providing quality services and specialized expertise together with important cost savings. Please be assured that we select partners who are committed to providing the same level of excellent service that you have come to expect from KeyBank. Thank you. ^JL

• C

  Colleen Gerfen
  5

  Thank you for your continued exceptional service! Greatly appreciated all you do to support Small Businesses!!!

  Response from the owner

  Thank you for this great review Colleen! We appreciate your business, and we are here to help if you ever need us. Have a great day!^CH