KeyBank Sw Hall Blvd, Beaverton

KeyBank Reviews

• J

  J D
  1

  Doesn't matter what branch you go to I have had nothing but problems with KeyBank. I've had nothing but fraudulent activity and then when their fraud department gets ahold of ithe holy c*** have fun. Key Bank is bottom of the barrel !!!!!!!!

  Response from the owner

  Hi There- Is there anything we can do to make this experience better for you? Please send us an email at [email protected] with any questions or concerns. Please reference Case #76671 in your subject line. Thanks ^KC

• B

  Ben Rippel
  4

  Lately banks have been very strange about breaking U.S. currency into different denominations (*sigh*, can you say coin shortage 2020/21?) but when I used the drive up teller at this location they were prompt and made no fuss about doing it for me. I realize holding a $100 bill can feel like caché for some, but it's not very useful in most cash based transactions. I think if I had to choose a large bank, Key seems to still acknowledge the average human being / customer as a market, rather than refocusing on deep relationships only for those with deep pockets. I do wish they'd allow their parking lot to be used for other businesses after hours, but there is probably some liability reason they will not. Most other downtown Beaverton banks do not, either.

  Response from the owner

  Hi Ben, Thanks so much for taking the time to provide your feedback and rating, we really appreciate it. I'll be sure to pass this along to our Branch partners. Have a great day! ^LH

• S

  Sarah Mendoza
  1

  Private information breach! While in for a transaction the teller couldn't handle, they had me sit at a personal banker's desk while they looked for the manager's card. They sat me down and walked away. On the desk was a copy of another account holders driver's license, and account paperwork. This is wildly unsafe, and not compliant with any banking regulation or financial institution. I would never bank at this branch and feel my information was safe.

  Response from the owner

  Hi Sarah, This certainly isn't the type of review we like to see and I would be happy to have this escalated for you. Just send an email to [email protected] including any additional info that you may have along with your full name and phone # so we can reach out to you. Also, please include case #69426. Thanks!! ^LH

• c

  caroline foster
  1

  They charged me $6.50 to withdraw money using my venmo card. Highway robbery. Also when i had an account there they had bad customer service.

  Response from the owner

  Hi Caroline, The fee you received isn't from KeyBank, it is from Venmo. You can choose to either have the funds transferred to your debit card, (there is a fee from Venmo for this) or you can transfer the funds directly to your account, (there is no fee for choosing this option). If you have any questions, feel free to send an email to [email protected] including your full name and phone #, so I can reach out to you. Also, please include case #73882. ^LH

• E

  Emily Rosumny
  1

  My husband I applied for a home equity loan. Our credit is fantastic, we have the equity, there are really no issues except that our loan representative (Christian Vasquez) was highly disorganized and unprofessional. I had to practically harass him to get a return phone call and actually tell him how to proceed with certain parts of processing the loan because he was clueless. It was absurd. He thought it was perfectly acceptable to just ignore me for 2 weeks while he was waiting for an answer instead of just telling me a status update. He actually said he didn't realize this would be considered rude and unprofessional. I finally asked a teller to have the manager call me to see if someone else could handle the loan and he never even bothered to call me back. Real great customer service there. There were times when I called during the day and would get a message saying no one was available at the branch. I find that completely unacceptable. We decided to go with Rivermark instead and are supremely happy with our choice. Not worth the low rates to have the terrible experience.

  Response from the owner

  Hi Emily, What you described definitely sounds frustrating. I''m sorry you had this experience with the branch and thank you for taking the time to provide this feedback, it is appreciated. I will forward this information to our Branch Experience Team for their review. ^LH

• L

  L
  1

  Just astoundingly uncooperative and unhelpful. Reminded me why I closed my Key Bank account years ago. They convinced me to open a business account there. Then once I agreed to they tell me the check I'm about to deposit from my customer (which, the check is local and ALSO written on a Key Bank check) won't have funds available right away. They say that there's always 24 hr hold on ANY deposit, even if it is a check from their bank and even though they've deducted the funds from that other person's account already. Friggin ridiculous policy. So I left and won't be coming back. Poor policies and a real lack of customer service. I'm not totally in love with BofA, but at least they give me immediate credit for any checks written on a BofA account and immediate credit for all other checks I deposit too, except really large checks. Can't believe Key Bank's policies are so stringent. Really poor way to do business.

  Response from the owner

  Hi Jim: I'm sorry to hear you left us. We certainly want to earn your business back. If you have any questions or would like to provide any feedback send us an email to [email protected] including your contact info. I'd be happy to help you! ^KeyBank Customer Care

• A

  April Andrew
  1

  The bank itself is okay, however the employees they have at this one are so unprofessional and rude. When I went to withdraw money, the girl announced out loud how much money was left in my bank so all the other customers in the bank could hear..I didn't ask her for that information. Key bank is fine, but pick another location. This one is terrible.

  Response from the owner

  Hi April- That is definitely not how we want you to feel while banking with us. Can you send an email to [email protected] with more details of what happened. We will be sure to forward this to the appropriate party for review. Thank you. ^JF

• L

  Latoya Houangni
  5

  Someone stole my hold pay check from my job and key bank was there for me I thank God that they got my money back

  Response from the owner

  Hi Latoya - We are so glad we could get this taken care of for you. Our clients security is of the utmost importance to us. We are always here if you need us. Have a great day! ^JF

• J

  J muni 1051
  5

  Very nice and very good customer service 😁

  Response from the owner

  Thank you for this compliment! We appreciate you letting us know about your experience. Have a great day!^CH

• L

  Latoya Houangni
  5

  Very nice people very understanding and willing to help

  Response from the owner

  Hello Latoya, Thanks so much for providing your feedback, we really appreciate it. I'll be sure to pass this along to our branch partners. Have a great weekend!! ^LH