KeyBank Columbia Tpke, East Greenbush

KeyBank Reviews

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  Colt Camarillo
  5

  A lot of changes recently for the BETTER. New manager Mana fixed a bunch of thing ignored for years. Finally feel like I’m half appreciated in branch. Can’t thank her enough.

  Response from the owner

  Hi Colt, thanks so much for taking the time to provide your feedback, we really appreciate it. I'll be sure to pass this along to the branch. Have a great day!! ^LH

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  AJ Heller
  1

  Came to deposit checks into my account today and lady wouldn’t do it because it also had my business name on it. I had provided this same location my DBA paper work 2 years ago. I have deposited checks in other branches with no problems. I only went to this one as it is closest to my home. We are in the process of our refinance with this bank... wished my credit union had branches in my area.

  Response from the owner

  Hello AJ, Sorry to hear your visit didn't go as planned. If the check was made payable to the business it would need to go into the business account. Let me know if you have any questions. ^LH

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  Cassandra Richeson
  1

  My father sadly passed away in June. This is the ONLY financial institution, whether talking loans or back accounts, that has given me an issue FREEZING his account. Every other bank did that with a death certificate. Every loan he has worked with me with a death certificate. I am not trying to access this account, just freeze it. They REFUSED and his account is just going more and more negative due to bills that he had on auto pay and THEIR OWN FEES EVEN THOUGH THEY ARE THE REASON IT IS NEGATIVE! This is the LAST thing a grieving child should have to deal with on top of all the other hardships that come with the loss of a parent. I'm disgusted. RUN from this bank. Capcom and Sefcu were compassionate and helpful.

  Response from the owner

  Good morning Cassandra - I'm so sorry to read that you're going through a difficult time. Can you send an email to [email protected] with more information on what happened? We will be happy to have this looked into for you. Thank you. ^JF

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  Amanda Peace
  1

  Keybank is terrible!!!!! They hours they are open are not regular bank hours . They close at 4pm mon-thursday and 5 Friday. Like most of us work until 5pm every day!!! Also we have a small business and we are closing our account ! We were lied to !! We asked a teller at the Schodack branch to remove our overdraft as we were charged nonsense fees every 5 days ! Then after we were told that our overdraft was stopped it happened again ! The manager Josh at the East Greenbush branch wouldn't remove any more fees even though I was told managers can override them. Be aware of the fees ! Never doing business with them again. No wonder they have A 2 star rating and are losing customers ! They dont care about there customers just money! Sefcu here we come !

  Response from the owner

  Hello Amanda, thank you for getting in touch. We understand that overdraft fees can be frustrating. We are here to help and we would be happy to make sure your questions are answered. Please send an email with your full name, billing ZIP code and phone number (not the account number) to [email protected] and reference case# 25621 if you require assistance. Thank you.^CH

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  TheFakeKevKev
  5

  Went in with my Mom to create a child checking account. The guy was very nice and informative, and we created the account very quickly.

  Response from the owner

  Thank you, for your East Greenbush branch experience feedback. ^JL

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  Alex Michaud
  5

  My girlfriend and I went here to get some help with our accounts. Cory helped my girlfriend and Jessica helped me. They were both extremely helpful and made everything very clear for us.

  Response from the owner

  Alex, thank you for your East Greenbush branch employee experience feedback. ^JL

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  sandy villeneuve
  1

  Nothing makes me more angry than being lied too and treated as if my business doesn't matter. When someone tells me they are going to do something, I hold them to their word. It is clear to me that First Niagara doesn't stay true to their word when it comes to their customers. I'm going back to SEFCU.

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  Sajid Mehmood
  5

  I just opened account in Keybank East Greenbush I really appreciate their professionalism and behaviour of their staff is outstanding

  Response from the owner

  Hi Sajid! Thank you for your glowing review. Have a great day! ^SH

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  Lisa DeNuzzo
  1

  Manager was extremely rude, unhelpful, and resistant to suggestions I gave him to help me (6/5/2020). I won't be banking here anymore.

  Response from the owner

  Lisa -We're sorry to hear this happened. I'll be happy to pass along your feedback about this experience. Please email us at [email protected] if you need anything else. ^CS

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  Dan Barton
  2

  Charged $8.00 for a Certified Bank Check

  Response from the owner

  Hi Dan: I understand any time you're charged a fee it is upsetting. If you have any questions regarding our fees, you can send an email to us at [email protected] including your contact info and we'll be in touch. ^KeyBank Customer Care