KeyBank Ne 4th St, Renton

KeyBank Reviews

• J

  Jennifer Elaina
  1

  Me and my fiancé have been working hard to repair our credit scores. This bank lost his first credit card application and made him do a second 1 causing his credit to drop 4 points. Nice job.

• L

  Leanne ciriaco
  5

  Every person that works at this bank is always so helpful! I do not regret coming here. It's the hometown bank that I can always trust. They are always so nice and will get out if their way to solve any questions I have.

  Response from the owner

  Thank you very much for this great compliment Leanne! We appreciate you taking the time. We are here to help if you ever need us. Have a great day!^CH

• S

  Saty K
  1

  DO NOT GO TO THIS BANK for Mortgage LOANS. WORST of the WORST LOAN Officer here is MOSES. he would NOT provide/ask all the required information and files digital application as he likes. After running your credit check and pulling $500 out of my bank, then Calls me up asks if I am CITIZEN, since not now the Loan will be 80-20, not as 90-10 as discussed initially. when asked why is this change after pulling credit and money he argues which is the worst ever seen. What was he doing when i met him in the bank, why did he not ask the question earlier before filing the application? and before forwarding it to the loan processor. When loan processor requested for citizenship documents from moses he calls me up and requested me to call my bank and block the $500 application fee, but on the other hand stated he will work to convince the underwriter. Speaking to loan processor she mentioned Moses should have communicated the day while filing application for 80-20 by asking the citizenship. coming to appraisal we bought home before 1 year and the appraisal was 640k during purchase, now key banks appraisal was 630k. home prices went up but this appraiser valued our house low only god knows why. Folks here are not clear and i feel this is a scam making up application money which is not necessary. It is VERY VERY DISAPPOINTING

• E

  Embrosiaa
  5

  I’ve always had a pleasant experience but I don’t have any loans through them. They’ve caught fraud charges and called me right away. Happy with my experience

  Response from the owner

  Thank you for this great review! We appreciate you taking the time to let us know about your experience. Thank you and have a great weekend!^CH

• P

  Patrick Mansfield
  1

  If you are looking for the customary banking experience or considering a long-term relationship with a bank, where by they have your best interests in mind, then US Bank and Wells Fargo are located within a block. (Redacted)

  Response from the owner

  Good Afternoon, thank you for getting in touch. We are sorry to hear about your experience. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 50099. Our Escalation Team is happy to call you within 1 to 2 business days to look into your concerns. Thank you.^CH

• J

  Jason Harmon
  1

  If it says on google maps you guys are open...you should be open. Drove a ways, late at night to see this.....I'm kinda mad

  Response from the owner

  Jason -Our hours do match on Google with our hours listed on our site. Yesterday the branch and drive-through should have been open 9am-5pm. We'd love to hear more details about your visit to address this with the proper team. Can you write us at [email protected] to share the time of your visit with us? Please include case# #61549 in your email. Thank you. ^JL

• v

  victor fuentes
  5

  Great place good people! I don’t know the girls name but there’s a teller that works there brunette hair long curly always smiling and very friendly!!

  Response from the owner

  Good Morning Victor, Thank you so much for the 5* rating and wonderful review, we really appreciate it. Let us know if you ever have any questions/concerns, we're happy to help. Have a great weekend!!! ^LH

• L

  L C
  5

  Always a great experience here! Maybe they are a new staff. They’re always willing to go above and beyond to assist me with my financial needs! Thanks guys!

  Response from the owner

  Hello, thanks so much for the 5* rating and review, we really appreciate it. Let us know if you ever have any questions/concerns, we're happy to help. ^LH

• A

  Andrew Tu
  5

  Teller supervisor was very aware of the situation and even helped resolve the issue for the future.

  Response from the owner

  Hi Andrew, Thanks so much for the 5* review and rating, we appreciate you taking the time to provide your feedback. Have a great weekend. ^LH

• S

  Sirdik Marella
  5

  John park from this branch is very nice and super helpful manager!

  Response from the owner

  Hi Sirdik - Thank you for the kind words! We appreciate your business, and look for to helping you thrive financially for years to come. Have a nice day! ^JF