KeyBank E Fairview Ave, Meridian

KeyBank Reviews

• E

  Emily Healey
  1

  The worst customer service I’ve ever experienced. Their ATM was empty and I was still charged the amount. I kept the receipt that says it was unable to dispense amount and have been given the run around on the disputed amount for a month, even after providing proof on the receipt. I would never suggest keybank to anyone. It’s a shame their call centers ruin their rapport compared to how their branches operate. Unfortunately, their employees at the branches cannot help with anything aside from opening an account or cashing checks. It’s unfortunate that you will continue to lose business due to outsourcing your dispute, fraud, etc. department to a call center that does not care about your customers.

  Response from the owner

  Hi Emily - Please send us an email at [email protected] with your full name as it appears on file, zip code, and phone number (no account numbers, please). We'd be happy to address any additional concerns you may have. ^SH

• L

  Lori
  5

  Alin, at Overland Key Bank in Meridian was so great to work with. My dog had chewed off corner of a hundred dollar bill. I took to my key bank on Fairview and Locust Grove and gray haired lady looked at it and said she wouldn’t take it and to mail to treasure!!! I told her I have been with key bank over 30 years!! I asked for address for treasure and she told me to google it under gov.com. I was very upset. I Left and I then called another key bank and Alin checked with his manager and was happy to exchange for another hundred dollar bill because less than 85 percentile chewed bill was missing and he said he would send to treasure. Exceptional customer service!! Thank you Alin!!!! That bank will be where I go from now on!! No going back to bank on Fairview and Locust Grove!!

  Response from the owner

  Hi Lori, So happy to hear that Alin was able to help you. Thanks for sharing your experience, we really apprecite it. Have a great day!! ^LH

• J

  Joshua Allen
  1

  Very crooked way of doing business. For some reason they think it's ok to practically steal from their customers. If you normally use the atm for banking and want to have access to your deposits immediately I would steer clear of this place!!! Atm cuts off at 7pm and apparently even if you put cash in after that time it's treated as a deposit the next day and they will charge you a $37 overdraft fee. I've lost hundreds of dollars because of this in just 5 months. My old bank I had 1 overdraft in 3 years but it was entirely my fault and I knew it was going to happen. Not right, especially at Christmas :(

  Response from the owner

  Hi Joshua, I understand any time you get charged a fee it can be upsetting. Is there anything I can help you with? If there is, please send an email to [email protected] and include your contact info so I can call you. ^KeyBank Customer Care

• L

  Lisa A
  1

  This branch is horrible. They asked me in to discuss "savings account options" and when I arrived they ran my credit without receiving my permission first. They are pushy and rude. The sale comes before the customer. They charged me a fee in error that they reversed, but then refused to reverse the overdraft fee that came as a result of their error. Their customer service rep at corporate told me I had to go through the local branch to get the fees reversed, but when I called the branch manager she was rude and it took multiple complaints to corporate before she would honor their promise. I do not recommend this bank, and I definitely recommend avoiding this branch at all costs.

  Response from the owner

  Hi Lisa, This certainly isn't the type of service we strive to provide our clients and I will pass this information along to our Branch Experience Team for them to review. If you ever have any questions/issues let us know, we're here to help. ^LH

• M

  McKay Kropf
  1

  Melissa sucked at resolving my online banking/fraud issue. I gave all the correct info too & she had no solutions

  Response from the owner

  Hi there - We would be happy to look into your issue. Please email us at [email protected] with your full name, zip code, and phone number, and include case #68692 in the subject line. ^SH

• S

  Sheila Ammerman
  5

  Thank you so much to Brandon Lyon and team for all their help. I am the executor of my mom's accounts. This Key Bank branch had outstanding service. I live in Sacramento, California and I literally could not have be executor without them.

• M

  Matt Wood
  1

  an ethnic employee that helped me and my dad today was totally mean had a attitude furthermore totally acted like i shouldn't be their way her body language appears tbh I'm very good at detecting body language and also the lead teller was totally nosy about my pay-pal check i will not be back i rather deal with uptight Starbucks staff than this place any day so many more issues with this *Branch-- to much to explain and i agree with all the 1* reviewers this place sucks!

  Response from the owner

  Hi Matt, This certainly isn't the type of review we like to see but thank you for taking the time to let us know about your experience. I will forward this to our Branch Experience Team for their review. If you ever have any questions/concerns, let us know, we're here to help. ^LH

• S

  Stephanie Honnold
  1

  I’ve been with key for 7 years, and I’m still completely unsatisfied. I would never ever recommend them to manage your money.

  Response from the owner

  Stephanie -We're sorry to hear you say that. If you need help with an issue or would like to have something address email us at [email protected]. ^CS

• R

  Rick Hunt
  1

  Terrible bank...ZERO customer service on this Friday afternoon. Actually closed my account. Sooo long Key Bank!!

  Response from the owner

  Hi Rick! Is there anything we can help with? Please email us at [email protected] with details. Thank you! ^KeyBank Customer Care

• D

  Davis Thomas
  5

  Got my account open today. Good job

  Response from the owner

  Davis -Welcome to the Keybank Family! Thank you for the wonderful review! ^CS