KeyBank Colby Ave Ste A, Everett

KeyBank Reviews

• C

  Cinthya Gregory
  1

  My husband and I recently purchased a home with Keybank as our lender. We were exited to stop at this location to open a new checking and savings account. To our surprise the bank was empty and we did not have to wait. We walk up to the counter and were greeted by a male and female. The male teller asked us how he can help and once we mentioned we wanted to open checking and savings accounts he then turned to the female and whispered and giggled and said ok. He then turned to us and said "I'm sorry because there is only 2 of us we cannot help with that but we schedule you an appointment at a different time" I was disappointed and furious that there was no one else waiting and yet they did not want to do business with us. I do not recommend this location.

  Response from the owner

  Hello Cinthya, this is not the experience we want you to have with us. Please email us at [email protected] with your full name, contact number & reference case #76443. We'd be happy to forward this to the proper area for review. Thank you. ^PR

• R

  Rey Reyes
  1

  Negative 1 is what I would give anything keybank related. The managers and people that work there have no customer serviced. Lie and everything else. Save your sanity and go to another bank.

  Response from the owner

  Hello Rey, please email us your full name, ZIP code & phone number to [email protected] & reference case#77283. We'd like to escalate your concerns and will have the appropriate area reach out to you within 2 to 3 business days. Thank you. ^PR

• A

  Alexander Kovetchi
  1

  Within 3 months of having an account the Branch ATM machine ate my card and kept $80. I was warrned about this place. Takes them 45 days to review the claim for the cash, BofA had the money back in my account within 1 hour when something similar happened there. Also, I didn’t get the $200 sign up bonus because I didn’t do the direct deposit. Glad I didn’t now because I found out I can’t trust them anymore. They should be called keyless bank because it’s like putting your money in a safe and throwing away the key 😂

• L

  Lindsey Howard
  1

  This is the absolute worst bank. We have had such problems with our online banking reflecting the correct amounts. They will be showing negative, when we know we have the funds. Due to it showing negative in our accounts, we are unable to purchase items that we need. They had our address on file wrong for over 6 months. I repeatedly told them to correct, and they still got it wrong. This resulted in renewed debit cards going to the wrong address. Several times our autopay for bills was denied even though the funds were there to cover it resulting in fees. Finally, it has taken 5 days for a check to clear. Regardless if it was Colombus day or not yesterday, 5 days is entirely too long to wait on a check to clear. I have a sick child today, and I was told there was nothing that could be done to get me my money. The worst. As soon as my check clears, I will be closing my accounts.

  Response from the owner

  Hello Lindsey: What you described does sound frustrating. Although I am not able to remove any holds, if there is anything else that you need some assistance with please send an email to [email protected] including some additional details along with your phone number and I'll be in touch. ^KeyBank Customer Care

• j

  jas singh
  1

  Poor service only one cashier every time

  Response from the owner

  Hello Jas, we'd like to know why you feel this way. Please send us an email at [email protected] with your full name and more details about your experience. Reference case #74868 and refrain from including any account numbers. Thank you. ^PR

• S

  Shahram Esd
  5

  Best best branch manager. Best employee. Best service.

  Response from the owner

  Thank you for this great review Shahram! We appreciate you letting us know about your experience, and we will forward your feedback to our branch colleagues. Thank you.^CH

• C

  Cory Gaines
  5

  The employees are some of the friendliest and most helpful people I have ever experienced!

• A

  Arezo rezaee
  1

  Very rude Derek and Brittnee and bad service

  Response from the owner

  Arezo -We'd like to know more details about your experience. Would you mind writing us at [email protected]? Please include case# 64485 in your subject line. Thank you. ^CS