KeyBank Western Ave, Albany

KeyBank Reviews

• J

  Jose Rodriguez
  1

  The mlst disgusting bank i have ever been apart of. They steal your money and say you overdrafted 30 times when i know i never did. I cant believe they get away with stealing peoples money. I hope they all go to jail. Rotten human beings inside the bank also. Avoid this bank at alllll cost

  Response from the owner

  Hi Jose - We'd be happy to escalate your concerns and have this looked into. Please send us an email at [email protected] with your full name, zip code, and phone number. Please include case #69063 in the subject line, and refrain from including any account numbers for privacy. A member of our escalations team will be in touch within 2-3 business days. ^SH

• I

  Ian Wood
  1

  I mean, it's keybank, what do we expect outta cleveland? But seriously, can I just check my balance, or are your servers still down?

  Response from the owner

  Hello Ian, please send us an email at [email protected] with your full name and reference case #73806. Let us know if you're trying to access your account online or trying to call in to check your balance. We'd be happy to help. Thank you. ^PR

• G

  Gab Marie
  5

  They are very friendly , & I love the branch manager, such a nice man!

  Response from the owner

  Hello Gab - Thank you for the kind words! We appreciate the 5-star review, and we will forward this to our Branch Partners. Have a great day! ^DD

• L

  Leslie Plath
  5

  Friendly fast accurate service great place I like this location this bank

  Response from the owner

  Hi Leslie, Thanks so much for the 5* rating and review, it is greatly appreciated. Hope you have a great day! ^LH

• A

  Asif Ahmad
  2

  I went there sometime last year, and I was a little insulted by this black lady who is a teller there. I dont know if she still works there or not, but when I went there, I walked up to her window to withdraw. She asked me how tall I am. I said 6 foot 3, and she said in an angry rude tone, that she could dunk me, meaning if I played basketball against her, she can jump over me. I know this sounds odd, but the way she said that is like she got offended by my height. I was a little bothered by that so, because of that I decided not to come back to this bank just because of her.

  Response from the owner

  Asif, thank you for your feedback. If you have additional information send your response to [email protected] Pease also include your full name, contact phone number with zip code if you'd like to get in touch. ^JL

• A

  Aimee Rodriguez
  5

  This bank is the Best i dont like 911 central ave. One they dont have no Respect for me at All when i feel sick i was passed out there 1 of the ladys she was very nice to me help me out noone esle didnt i told them i feel like passing out they didnt want to give my money i had my man with me they had to give my MONEY to ME the guy never got yelled at or nothing he didn't care at All I give this bank ALL 5 STAR'S THEY KNOW WHAT THEY DOING TOO I FORGOT TO BRING WATER WITH ME I WALK TO 911 Central ave. Bank Dont go to it this one is the Best out of that one soo i see u Soon

  Response from the owner

  Thanks for such a great review, Aimee! We are glad to hear you were treated so well and with the respect and service you deserve. If there is anything we can help out with, please let us know. ^ JK

• J

  Jenifer Kish
  1

  This is a TERRIBLE bank. I have had so much money stolen from me in fees that I am closing my account. Unfortunately, due to their incredibly inconvenient hours, I won't be able to do that until the middle of next week.

  Response from the owner

  Hi Jennifer: I'm sorry to hear you're going to leave us and I would like the opportunity to answer any questions you may have regarding fees that have been charged to your account. If you would send an email to [email protected] including your phone number, I'll be in touch. ^KeyBank Customer Care

• E

  Erin Ring
  5

  Very friendly tellers, apologized when I had to wait a bit to get an approval for a certified check, but the wait wasn't a problem at all. Treated me very well.

• A

  Andrew Duncan
  1

  Is this the slowest bank ever? Yes it is.

  Response from the owner

  Andrew -Thank you for the feedback. I'll pass this along to the appropriate management for you. Let us know if you need anything else. ^CS