KeyBank French Rd, Depew

KeyBank Reviews

• R

  Robert Cline
  1

  26 minutes and counting waiting behind one vehicle in the drive thru lane. What a joke.

  Response from the owner

  Hi Robert- Thank you for sharing this feedback. We have forwarded this to our branch colleagues. Please let us know if you have any additional questions or concerns by emailing us at [email protected] and please reference Case #76383 in your subject line. Thanks ^KC

• C

  Collin McGillicuddy
  3

  Close by and usually easy enough to get cash from ATM when needed, but past month have gone there 2-3 times and cash withdrawal wasn’t even an option. Didn’t really understand that. I guess things happen but never thought an ATM would be out of cash, especially on multiple occasions.

  Response from the owner

  Collin -Thank you for bringing this to our attention. I'll pass your feedback along to our ATM team. ^CS

• K

  Kashaun Williams
  1

  I work at a nearby business, so I frequently go to this location. Every time I go to this business I receive rude glances from many of the workers, and I’m not sure why. Recently, during a visit to this location, one of the workers made sure to tell me that I was in the wrong line and to move over to the other. I politely obliged, although no one else was in this line. Little did I know I’d be spending 25 minutes in line while watching several other customers enter and be taken care of. I’m not sure why I was instructed to get in a different line than everyone else, but being an African-American this did not sit well with me and left a very bitter taste in my mouth.

  Response from the owner

  Kashaun, sorry to hear you felt this way. So, we can address your concerns, please email us at [email protected] include your full account name with a contact phone number and zip code, referencing #34736. Thank you. ^JL

• E

  Erik Swartz
  5

  Came in upset/paranoid regarding a joint account and spoke with Tracy regarding a few questions regarding the situation and she put my mind at total ease. Very sweet and caring person, thank you very much.

  Response from the owner

  Hi Erik! Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• S

  Sammy Koch
  1

  Had the worst experience at this location. Teller named Anna is the absolute worst. She belittled me in front of other customers and workers in the building. I truly felt uncomfortable because of her. After experiencing such horrible customer service i will never return to that Key Bank branch ever! I may even close my accounts and go to Bank of America based on that experience alone.... #AnnaNeedsBetterTraining

  Response from the owner

  Hi Sammy: This is not the type of experience we want our clients to have. I'd like to find out more about what happened. Please send an email to [email protected] including your contact info and I'll be in touch. ^LH

• B

  B D
  1

  Awful. Continuous mistakes. Have 3 accounts & always clearly write the account number on the deposit along with a deposit slip with the account number. But the girl deposits into wrong account!!! Then I have to move the money around to where it should have been. It's a lot of trouble bco their constant errors. Will be closing these accounts soon

  Response from the owner

  Hi there- this isn't the experience we strive to deliver, and appreciate your feedback. If you need any assistance we would be glad to help. You may email us at [email protected]. We hope you will choose to stay with Key. ^PG

• C

  Cheryl Lane
  5

  Went there to do reg banking, very helpful and prompt service.

  Response from the owner

  Hi Cheryl, Thanks so much for taking the time to provide a 5^ rating and review, we really appreciate it. Have a great weekend!!! ^LH

• J

  Jennifer Barczykowski
  5

  Convenient location for an ATM. Machine worked, I was happy!

  Response from the owner

  Hello Jennifer, Thanks so much for the great rating and review, we really appreciate it. Have a wonderful week. ^LH

• L

  L W
  5

  Everyone is super nice and always efficient. They remember their customers and provide speedy service. My favorite Keybank

  Response from the owner

  Thanks so much for the great rating and wonderful compliment, we really appreciate it. Have a great weekend!! ^LH

• D

  Dennis Piepszny
  5

  A good place to get your banking done

  Response from the owner

  Hi Dennis- Thank you for taking the time to share your experience today! We are always here to help you if you need us. Have a great day! Thanks ^KC