KeyBank Niagara Falls Blvd, Amherst

KeyBank Reviews

• P

  Pat Carncross
  1

  Disgusted at the way the tellers handle someone coming in there to cash a check. I did some roof work for someone saved them a whole hell of a lot of money and was paid in a check. Go in to cash it and I’m being labeled as someone I’m not glad I mostly deal with northwest bank.

  Response from the owner

  Hello Pat, we don't want you to feel this way. Please send us an email at [email protected] with your full name, zip code & contact number. Refrain from including any account numbers and reference case#69114 in the subject line. We'll send this over to out escalation team and someone will reach out within 2-3 business days. Thank you. ^PR

• C

  Carlos Ortiz
  1

  By far the worst experience I have ever had. I deposited a check I received from the treasury department on 2/12/21. Which I confirmed with treasury that it cleared on 02/16/21. As of today I have no access to my account for the foreseeable future because they are investigating whether or not they are going to continue banking relationships with me. The only response I get from the branch manager Chris is that he can't help me because it is not his job. Even though everyone I have spoken to has said that he is the only one that can do anything. All I want is to be able to withdraw ALL of my funds so I can go to a different bank.

  Response from the owner

  Good Afternoon Carlos, we are sorry to hear about your experience. We do not review accounts through Social Media. For any questions we kindly refer you to a branch of your choice or you can call customer service at the number listed on a statement. Hope this helps. Thank you!^CH

• R

  Renee Daigler
  5

  I recently had an appointment @ this branch with Christopher ( Relationship Manager)To open a business account.During obviously a challenging time due to COVID-19.This experience was refreshing.He was knowledgeable, helpful, patient & kind.A process that took about an hour. He was clear about the time it would take.( also helpful) I choose this branch for my banking & business needs

  Response from the owner

  Hi Renee, Thanks so much for the 5* review and rating, we really appreciate it. Let us know if you ever have any questions/concerns, let us know, we're here to help. Have a great summer!! ^LH

• A

  Adam Harding
  1

  Why the fuxk do banks all close at 4pm? Do you think people don't have jobs ? What's the point ?

  Response from the owner

  Good morning! This branch is open until 5pm on Fridays and is open from 9-12pm on Saturdays. Hope this helps! ^SH

• M

  Marina B
  1

  I opened a CD online thinking I was getting 3% on a 5 year CD. When I received the paperwork to sign that I’m agreeing to the rate, I saw that it was not even 1%!! I didn’t sign the paperwork and went to the branch right away to let them know that this is not what I believed I was purchasing and letting them know that I will not sign the paperwork. The branch manager couldn’t care less and I was advised that if I close it there will be a penalty of over $400. Again, I never signed the paperwork agreeing to the rate and was charged the penalty anyways. I called the 800# and very sympathetic young lady advised me that it is 100% at the branch’s discretion to waive the penalty, understanding that it was clearly a mistake. The branch manager refused to help in any way. Clearly $400 is worth losing a customer over.

  Response from the owner

  Marina, we would be happy to have your concerns reviewed. Email us at [email protected] Please include your full name, contact phone number with zip code if you'd like to get in touch. ^JL25320

• S

  Shawn Bull
  1

  Takes 15 plus minutes to get service. Manager watches line back up and refuses to step up and help. When questioned rep said they have no control over staffing. Terrible customer service on multiple trips wasted entire lunch break waiting in line to deposit money

  Response from the owner

  Good Morning, This certainly isn't the type of post we like to see, thanks for taking the time to provide your feedback, we do appreciate it. I will forward this info to our Branch Experience Team for their review. ^LH

• A

  Andrei Kozak
  1

  Have always had bad experince with this company, espically online, i will be leaving key bank soon, permanately i would NOT trust them with my money

  Response from the owner

  Hi Andrei, I'm sorry you had this experience. Is there anything you need some help with? ^LH

• A

  Andrea Morgante
  5

  My husband and I absolutely working with Vandanna at Key Bank. She shows so much expertise in anything we need to know about our account.

  Response from the owner

  Hi Andrea! This makes us so happy to hear, we will be sure to pass your feedback along. ^PG

• s

  sue Lebarron
  2

  Drive thru very slow service . Was the only car there and was there a total of 10 minutes. Takes a long time until a teller comes to take care of you

  Response from the owner

  Hi Sue, I'm sorry you had this experience and thank you for taking the time to provide your feedback. I will be forwarding this to our Branch Experience Team for review. ^LH

• J

  James Abrams
  1

  Not happy with the service in general! I don't believe that everyone is on the same page at every branch!

  Response from the owner

  James: I'd like to find out what happened to make you feel this way. Please send us an email to [email protected] and include your phone # so I can give you a call. ^KeyBank Customer Care