KeyBank Airport Hwy, Holland

KeyBank Reviews

• R

  Roger Panczner
  5

  Nobody was ahead of me, which was nice. The teller was polite and knowledgeable, handling my transaction efficiently.

  Response from the owner

  Thank you for taking the time to let us know about your experience. We're here to help if you need us. Have a great weekend!^CH

• M

  Music Playlist
  1

  I DO NOT RECOMMEND KEY BANK anywhere!!! I went inside the bank the other day and I was not greeted at any point even when told to step up to approach the front desk by the clerk. Also, John, the relationship banker, completely wasted my time. Key bank “reversed a credit” that I never even got so basically they took money from me and I went in and spoke to John about it and he told me he was new, that he would call the back office to handle it and that he would call me back and at the point we adjourn the meeting and I leave. Well he’s a liar & broke his promises. It’s been over 48 hours and I haven’t heard from anyone. I trusted him. I trusted key bank & I’m dissatisfied and sickened by key bank and their shady employees. I have closed all my accounts and moved banks. Screw off Key.

• a

  ashley abate-berry
  1

  Unfortunately will be closing my account and contacting the BBB about this location. Called corporate to put in a formal complaint and they hung up on me after being bounced around and put in hold several times. Employees are extremely rude and disrespectful to clients. Better branches to bank at and even better banks to utilize unassociated with Key.

  Response from the owner

  We're sorry to hear about your poor experience Ashley. Feel free to send us an email to [email protected] with more information about what happened. ^ JJ

• E

  Eduardo Doilin
  2

  There are couple of nice people there but some of the tellers need some training on common sense, treating people with a good attitude. I wouldn’t go back to this branch again. I will continue driving the extra mile over to Sylvania branch where people know what they are doing.

  Response from the owner

  Eduardo, thank you for your feedback, I will forward your remarks along. If you have additional concerns, please send them to us at [email protected] include your full account name with a contact phone number and zip code. Thank you. ^JL

• M

  Mud Puppy
  1

  Fees, fees, Fees! Made 2 balance inquiries fee was $15.00. $7 fee for not enough deposits in a month despite a healthy balance.

  Response from the owner

  Hello, thank you for getting in touch. We understand that fees can be frustrating. Any fee can be avoided, it's just a matter of finding the right type of account for the way you conduct your banking. We are here to help! Please email your full name, billing ZIP code and phone number to [email protected] and reference case #35582. We'll call within 1 to 2 business days. You can also call customer service (number on the back of your card) at your own convenience if you prefer. Thanks and have a great weekend!^CH

• b

  brian hott
  1

  Worst banking experience ever thanks to Laurie, ill be closing all my key accounts and moving my money elsewhere.

  Response from the owner

  Hello Brian, that is not what we like you to think of us. Is there something we can do for you? Please email details of what happened (no account number) to [email protected] and reference case# 58752. Thank you!^CH

• M

  Matt Miller
  2

  Sally is rude and doesn't know how to do her job they only have two teller's that actually know what there doing

  Response from the owner

  Hi Matt - we're sorry to hear about the poor experience you had. I will be sure to forward your concerns on for review. ^ JJ

• J

  J M
  4

  Friendly customer service, could be a little easier to get in and out of parking lot but doesn't deter me from coming to this location

• R

  Rev Paul Aduba
  5

  Awesome achievement by the directors.. always top of the chart

  Response from the owner

  God morning, thank you so much for the 5* rating and review, it is greatly appreciated. Let us know if you ever have any questions/concerns, we're happy to help. ^LH

• J

  John Reuter
  1

  Can't even do a simple transfer between accounts