KeyBank Blue Lakes Blvd, Twin Falls

KeyBank Reviews

• L

  Lesa M
  1

  Bank account = 0.00 Merchant attempt 100.00 Bank account = 100+38.50(fee)= -138.50 Key bank retract payment 100 add fee of 38.50 Bank account = -77.00 Key bank tier 2? Add another fee of 38.50 Bank account = -115.50 Merchant fee because key bank yanked payment 20.00 Can be repeated up to 5 times a day. If so bank account now in negative of 562.50. not junk fees? Really? That is ONLY fees. OR Pay the bill and charge one fee?

  Response from the owner

  Hello Lesa, please send us an email at [email protected] with you full name, zip code & contact number. We will send your case to our escalation team and someone will reach out within 2-3 business days. Please reference case #70969 and refrain from including any account numbers. Thank you. ^PR

• E

  Elizabeth Waters
  5

  An amazing place. Interests are low. This place is so open and welcoming. They say hello as u walk in!! A place for children. If you open a kids savings u get a piggy bank!! Love this place. If u open an account with one direct deposit online u get 200 dollars!!!! Who doesn't need help with their finances??

  Response from the owner

  Hi Krystal: Thanks so much for the shout out and kind words, we really appreciate it. Have a great weekend!! ^LH

• J

  Jim Waterman
  1

  All loan personnel tend to lie and miss lead . A 99000 loan transfer was written up as 103000, even after I was ask to personally drive over and get the payoff from the other bank. When I brought this to Roxanne's attention she said it didn't matter. A solar loan was quote was 4% by the time Kelly got done it was 5.75%. A 10 year fixed loan at 2.5% turned into a 20 year loan at 3.94%. The regular cashier's were very nice and had no problems.

  Response from the owner

  Jim -We're sorry to hear about your frustrations. I'd be happy to have your concerns escalated. Please email us details and contact info to us at [email protected]. Please refer to case# 35431 in your email. Thank you! ^CS

• j

  jessie flinn
  1

  The connection between customer satisfaction and key bank is terrible. Corporate will probably receive this review and not even let the branch know how to be better. I deposited my check via mobile deposit and I read funds would be available Saturday March 7 @9am. I’ve done this before but now this time there’s a hold on my check. Perfect timing key, farmers would answer the phone until 1 to try and help me out.

  Response from the owner

  Jessie -We understand deposit holds are frustrating. In most cases, the funds are available the next business day. Per our disclosures, we can place extended holds in efforts to collect on the deposited funds. Let us know if you have any other questions/concerns. ^CS

• p

  paul treadwell
  4

  Personal Banker Alicia Teague helped me set up a checking and savings account.Thank you.

  Response from the owner

  Good Morning Paul, thank you for this great rating and welcome to Key! We are glad to have you. Please do not hesitate to reach out if we can be of assistance. Thank you and have a great weekend!^CH

• D

  Drea Dash
  1

  Rude, doesn’t care about customers or retention.

  Response from the owner

  Hi Drea - Can you provide more information? Please send us an email at [email protected] and include case #64700 in the subject line. We'd be happy to look into your concerns. ^SH

• B

  Benjamin B
  5

  Friendly bank and resolves issues quickly.