KeyBank Central Ave, Albany

KeyBank Reviews

• V

  Vincent Gaito
  1

  4 people behind the counter, 1actually working. Attitude was off, lack of home training most likely. 9 people in line waiting for 1 worker to process everyone because the other desk girls didn’t want to put in any effort. Bottom feeder branch.

  Response from the owner

  Hi Vincent - We appreciate your feedback, and we will share this with our Branch Partners as well. Feel free to email us at [email protected] with any additional concerns or how we can earn your 5-stars. Thank You, ^DD

• A

  Anesticia Permaul
  5

  I have been a customer for over 3 decades and also worked in non branch bank services. Customer Service is not easy especially face to face but everyone deserves good service and it’s 2-way process. I had a few minor incidences but nothing we could not resolve together. Thanks Key Bank!

• L

  Latasha Collins
  1

  Kevin the branch manager is a waste of space and completely incompetent. Been waiting for a callback from him for 2 days now over something that is very simple. They are playing with people's money and think it's cute.

  Response from the owner

  Hi Latasha, we're sorry to hear about the trouble you've had. If you send us an email to [email protected] with your full name and phone number we'd be happy to help out with this issue. ^ JJ

• M

  Meghan Wallace
  1

  Unpleasant. Was told my account had over draft protection by this location and one other yet everything would go threw and they gladly over charged me. Messaged customer support to find I didn't have over draft protecting. Then gave me issues about closing my account, I again had to go to customer support to get everything straightened out.

  Response from the owner

  Hi Meghan! We understand that overdraft fees can be frustrating. We have some great options that help our clients avoid them! Please send an email with your phone number to [email protected] to get in touch. We would be happy to call and help! Thank you!^KeyBank Customer Care

• A

  Angel W.
  1

  I cannot express enough how disappointed I am with this branch. I worked through Customer Support to try to settle an issue I was having due to extenuating circumstances to no avail. Given that the circumstances are rather personal, I won't go into details. All I can say is that I wish I wouldn't have wasted the little time and energy I have in trying to seek their assistance in my time of need. I have no choice but to take my business elsewhere at this point.

  Response from the owner

  Angel-We're sorry to hear about your frustrations. If you'd like me to take a peek at your issue please send a detailed email to us at [email protected]. Please include your full name and phone number. Thank you -KeyBank Customer Care

• H

  Hey Carollan (Alkalinerush)
  1

  RUDE management!! I come here every day to make a deposit for my business and I was walking up at 4 as soon as I could make it here, they were letting people in who were waiting at the door (I was) and the woman let a woman in front of me in, but slammed the door in my face! All they care about is going home early!!! The tellers are great..I see them everyday. The manager however (or whoever that woman was in the yellow top and black skirt who slammed the door in my face...her name is Diana) ....RUDE!

  Response from the owner

  Hello Heather: This is definitely not the type of service we strive to provide our clients. Thank you for taking the time to provide this feedback, it is appreciated and I have forwarded this post to our Branch Experience Team for review. ^KeyBank Customer Care

• A

  Adele Amisano
  2

  I got a credit card with First Niagara nine months ago and I am cancelling it today. I have NEVER dealt with a company that is so incredibly DISHONEST and INCOMPETENT. Their website is HORRIBLE and they charge exorbitant hidden fees. They took ...NINE DAYS to process my payment and then charged me fees. I tried to pay over the phone but they hit me with a OVER THE PHONE fee. I ABSOLUTELY DO NO RECOMMEND THIS BANK.

• n

  nyketa hilts
  1

  Very rude manager been with key for 3 years and they are all very nasty everyone i go to from troy to Schenectady to Albany switching banks so so is my mother and husband and they are alwaysmessing up our money hate this bank

• H

  Hung Su
  3

  Not as bad as the experiences as these other folks...not their best branch, but also was treated fairly

  Response from the owner

  Hung-We appreciate the feedback. If you need assistance with anything in particular let us know. Thank you -KeyBank Customer Care

• m

  mohamed hazim
  1

  Terrible customer services I waited for 30 minutes for the assistance manager (service) and when he shows up he was really rude and helpless to me

  Response from the owner

  Hi Mohamed:This isn't the type of review we like to see and I'll forward this to our Branch Experience Team for their review. If you ever have any questions/concerns, we're here to help. ^LH