KeyBank E 7th St, Loveland

KeyBank Reviews

• M

  Megan Shoults
  1

  I don’t normally leave reviews but unfortunately, this has been such a terrible experience for me. I opened an account with KeyBank a couple months ago. My social security was entered wrong so they denied my credit card at first. My address was misspelled on my checks. My apartment number was entered wrong so I did not receive all of my mail from them including never receiving my credit card after I was approved. I could not link my other bank account to KeyBank so anytime I moved money between my banks, I had to waste my checks. They were not responsive when I called about these issues so I decided to withdraw all of my money. It has been a pain to close the account as well. I don’t think my credit card account was ever set up properly since they gave me a checking and saving account for my credit card which doesn’t even make sense. After withdrawing my money, I was told to wait to close my accounts so my direct deposit could go to my other bank. I had less than a $2 overdraft charge for a monthly bill that I forgot to change and after 3 days, I owed them $95. Chase and other banks do not have overdraft fees for under $50. Overall, nothing has been done properly, and the customer service experience has been awful. I will not recommend this bank to anyone. I am going to open an account with Chase instead since I have heard great things about their customer service.

  Response from the owner

  Hi Megan, What you described certainly sounds like a frustrating experience and not one we like our clients to have. I apologize for any inconvenience this may have caused you and I will be forwarding this to our branch partners. Let us know if you have any other questions/concerns, we're here to help. ^LH

• L

  Larry Fiffe
  1

  What a joke of a bank this is when it comes to online banking. For the past 5 days I've been unable to access my account? Their online "customer service" is located somewhere in the philippics and they kept telling me that PayPal was the reason that I could not use their platform, and wanted me to call them to "fix" their problem. I'll be closing that account in a few days. Do yourselves a favor, don't use this bank!

  Response from the owner

  Hello Larry, we apologize for the frustration this may have caused. We'd be happy to take a further look into your concerns. Feel free to email us at [email protected] with your full name, contact number and reference case #77009. Thank you. ^PR

• k

  kingofdeadlift
  1

  My review is for the ATM only. I'm sure the branch is well equipped, however, I was on an early morning run at 3am before work and made a cash deposit. Everything was normal until the ATM decided to spit back cash that it had ripped up into halves. I took the money and it continued to process the remainder of the $200 I had tried to deposit it. It again asked me to take my money that it couldn't process but the door wasn't opened and there was no money to take since I had already done so, it just beeped at me continuously. There was no way to go to another screen or anything and the machine ended up KEEPING my debit card ALONG with most of my deposit and did not post to my account and received no receipt - requiring me to call customer service to put in a dispute that I now have to wait 10 days to get results on the investigation along with a new debit card. The ATM is supposed to help outside of normal hours, not steal your money AND your debit card requiring MORE work and waiting. Livid at this experience.

  Response from the owner

  Hi there! We're sorry to hear about your experience. We'd be happy to escalate your concerns. Please email us at [email protected] with your full name, zip code, phone number, and include case #70916 in the subject line. A member of our escalations team will be in touch within 2-3 busness days. ^SH

• R

  Rose MacDonald
  1

  I have been waiting 2+ months for a debit card replacement. First I requested one via their app, when it did not come after a week and a half, I called customer service and they issued a new one to my home. After two weeks of careful looking through our mail and still no card, I called this branch. Then they thought ordering a new one to this branch building would work better than my home address. I have come by the bank 4-5 times in the last month to see if it has come (because I have received zero phone calls about it not showing up or what they can do like pull out my money so I can go to another bank). The last time I went into this bank just two weeks ago was to get cash for our road trip because I still didn't have a card, and the woman who knows me by now gave me a very rude look and yelled at me through her glass office, "Your card didn't come!" And the nice guy helping me yelled back to her, "She's not here for that, she's cashing out!" I felt so uncomfortable and the lady never came over to talk to me. It has been exactly a month and 3 days since that last card was issued to this branch location. I have heard no apologies for the inconveniences I've experienced and will absolutely leave this bank asap. Horrible customer service, no urgency for my needs.

  Response from the owner

  Hi Rose, thank you for getting in touch. We are sorry to hear about your experience. What you have described is not the type of service we strive for. Please email your full name, billing ZIP code and phone number to [email protected] if you need assistance. Please reference case# 28606. We would be happy to look into the status of the card for you. Thank you.^CH

• A

  Alyssa Giuliano
  5

  I have had such a wonderful Key Bank experience both in Loveland and in Fort Collins. I personally have worked with Brendon as my banker and would highly recommend. Very knowledgeable, helpful, and respectful of my time.

• E

  Emma Marshall
  1

  I called the Loveland branch today and spoke with Maria, after giving me incorrect information I called back for help and she was very rude and dismissive of the problem she caused, not taking responsibility for what she had previously told me. She offered no help and when I asked to speak with someone else she said they couldn’t help me either. I then called the Ft. Collins branch where Jessica was able to help me fix the problem Maria had caused. Very frustrating that Maria told me there was no way to fix the problem when clearly there was... 10/10 DO NOT RECOMMEND.

  Response from the owner

  Hi Emma - I am sorry to hear about the situation you had at the branch. We will be sure to forward this to our branch experience team. Please let us know if there is anything else we can help with. Thank you. ^JF

• N

  Neil Wilson
  1

  Customer service is very rude when you call the 800 number. Loyal customer for over a year here. Not anymore!

  Response from the owner

  Hi Neil: This is not the type of service we strive to provide our clients. I'd like to find out more about your experience. If you would please send an email to [email protected] including your contact number, I will give you a call. ^KeyBank Customer Care

• C

  Curtis Phillips
  1

  Says open at 9a been waiting a half hour. Says open but the tellars need more time.. For What???

• S

  Sarah Hobbs
  2

  Would not recommend this branch. It is lacking in customer service and dependability.

• E

  Ethan Whitehead
  3

  Staff is either really good or horrible

  Response from the owner

  Hi Ethan, please provide additional information on your branch experience, send to us at [email protected] including #58178, your full account name with a contact phone number and zip code. Thank you. ^JL