KeyBank Lafayette Rd, Indianapolis

KeyBank Reviews

• K

  Kay Kay
  1

  I was trying to withdraw money n the lady got mad I asked for 10s so she took 20 min to come tell me I can't withdraw and idk how by this is my first withdrawal for 7 days . Then bald head manager told me I have to wear a mask on the sidewalk. Don't believe ask footage 10am May 4. I'm telling them I'm broke with my kids in the car looking at them. I'm not like everyone I'm struggling taking care of 4 kids n was picked on for a transaction I've made times b4 from a depositor I've used b4. I'm closing today I have enough problems

  Response from the owner

  Kay, sorry you had this experience. Please email us your full account name with a contact phone number and zip code to [email protected] Additional information would be helpful. Your response will be forwarded for review. Thank you. ^JL

• J

  Josh Lynn
  3

  Was an okay visit but the employees don't do well at following Covid guidelines. Was in line when the employee sneezed she raised her mask up and sneezed it wasn't even covered. A tad bit nasty and rude. Employees shouldn't be working if they are sick and have no care for the customers.

  Response from the owner

  Hi Josh, Thanks for taking the time to provide your feedback, we really do appreciate it. I will forward this info to our Branch Experience Team for their review. Hope you have a good weekend!! ^LH

• J

  Jonathan Fail
  2

  Closed at random hours. Inside always closed so drive-thru takes way too long. Takes longer than any bank I've ever seen to complete a deposit transaction.

  Response from the owner

  Hello Jonahan, thank you for your feedback. We'd be happy to reach out to the proper area in regard to the branch hours and inside being closed. Please feel free to email us at [email protected] and reference case #66768. We'd be happy to follow up with you. ^PR

• L

  Latasha Hammond
  5

  Very nice place people helpful and nice

  Response from the owner

  Hi Latasha- Thank you for the kind review. We will pass this along to the branch! ^DR

• H

  Hatim Hassan
  1

  Very races people. I talked to customer service and said manager will call but he never called.

  Response from the owner

  Hello Hana, we're sorry to hear you say this and would be happy to help out with anything. Can you send us more information to [email protected] including your full name and phone number? ^ JJ

• J

  Juan Jaime Ortega muñoz
  5

  The vanco will be open today, Friday

  Response from the owner

  Hello Juan, thank you for getting in touch and for providing this great rating. Please do not hesitate to reach out if we can ever be of assistance. Thank you.^CH