KeyBank Hoosick Rd, Troy

KeyBank Reviews

• K

  Kristin McLaughlin
  5

  Had to go in because of an issue with my account. Called first and spoke to Christina Ellsworth I couldn't give her the information she was asking because of a phone number problem and she was very accommodating and kind about it. She then asked if I could come in to fix the issue so I did. I sat with her and she fixed it promptly and was just so sweet the entire time. Everyone I spoke to inside the business was joyful and ready to assist. I highly recommended coming here.

  Response from the owner

  Hello Kristin, we are pleased to hear about your experience with Christina at the Hoosick Rd Branch. Thank you for the 5-star rating and review, we hope you have a great day! ^PR

• C

  Chamidu Fernando
  1

  I have two bank accounts with KeyBank and I have been a customer for years now, I recently called this Hoosick branch to resolve an issue and the operator was very rude. Completely disregarded my question simply because she doesn't "know me." I lived in Troy for couple of years and been to this branch more times than I can count. I was not asked for my account details, address, or even my name. Zero courtesy and bad customer service. Worst experience I had with KeyBank so far.

  Response from the owner

  Chamidu, I'm sorry you had this experience. To have your concerns reviewed, please email us at [email protected] with #63816 and the nature of your call, including your full account name with a contact phone number and zip code. Thank you. ^JL

• 8

  8trackcp
  1

  Lobby is closed and only one teller working the drive through. Absolutely baffling.

  Response from the owner

  Hi There - We appreciate the feedback and apologize for the inconvenience. You can stay up to date on the latest Branch Hours and Opening by visiting us at https://bit.ly/3HedbI3. Feel free to email us at [email protected] for any additional concerns and include case# 76637 in your email. Thank You, ^DD