KeyBank S 8th St, Colorado Springs

KeyBank Reviews

• M

  M K
  5

  Although this is not my current bank, I had to deposit funds into an account from here. I just want to say that my experience with Leann was nothing short from wonderful. She has such a positive attitude that really even makes me want to switch banks! Her attentiveness and compassion means everything in today's world. All of the staff were very polite as well and just from this small experience..I'd odly be happy to come back to the bank! If you are looking for a place that cares you should definitely consider Keybank..and don't forget to see Leann!

• B

  Brian Moore
  5

  Everyone at this branch, goes above and beyond. They treat their customers like family. Anytime I had a question, needed help. They always take care of me. If they see something that could help my business they are the first to let me know. Kayla Goldman is an incredible bank manager.

  Response from the owner

  Hi Brian, glad to hear of your Broadmoor Branch experience. Ready for tomorrow! ^JL

• G

  Green Tree
  5

  So I went into Key Bank to open a checking account because I have heard great things about this bank as well as the location. Kaitlyn Burleson helped me open my account and did an amazing job was very patient and over all had a rad vibe man. Thank you so much Kaitlyn for all your help you did an amazing job and keep doing what your doing man cause your awesome. Much love👾 She then took me over to the teller who is known as LeAnn to depoist my cheddar who also had a super rad vibe it was 3 awesome vibes connecting to their on top notch party man. Love it🐙 So ladies thank yall sooo much totally enjoyed my experience in this rad branch and will totally recommend as well as be back. Much love and stay vibin man.🖖

  Response from the owner

  Good Morning, thanks so much for the great rating and review, it's really appreciated. Have a great weekend!! ^LH

• t

  thunder Sanchez
  1

  Have had issues with my debit card not working at their atms. Have had this issue going on for 3 months when trying to deposit my work checks. Since the lobbies have been closed. Called to 5/5/2020 while at the atm trying to deposit latest check. Was on the phone with Kathy. She hung up on my twice saying that I was being rude for, expressing my concern that my card isn’t working and wanting to order a new debit card. (Debit card works everywhere but their atm) she then tells me to call 1800 number and hangs up. Worst customer experience I’ve received. Hope they recorded the phone calls cause hanging up on a customer is unacceptable when their lobbies are closed. Also have been a bank member since 2012 so nice 8 years of being a banker and that’s the treatment I get.

• J

  Josh J
  1

  Opened an account over 2 weeks ago because to cash my checks (which is their check) is $7!! OUTRAGEOUS!! In hopes of getting to deposit/cash my checks with no fees I opened an act and put a couple grand in it and they told me 7 days until I get my card, they have yet to send me a debit card 13 business days later... bad bad business, just going to withdrawal my money and use a more reliable bank I can trust!! Oh and if you read the reviews you have to use an automated system to talk to anyone, and it looks like all their replies are automated too, what a joke!

  Response from the owner

  Hi Josh, sorry to hear this happened. If you didn't receive your debit card in 5-7 business days we kindly ask that you contact us by phone to have it reissued. It is possible it was lost in the mail. We hope you will choose to stay with Key. For assistance please call us at 1-800-KEY2YOU® (539-2968) and hit # and then 0 to bypass the prompts. ^PG

• K

  Kesandra Keilers
  5

  Martha is amazing! After the worst week of our lives and 3 days living in our car, we finally got the check from selling our house. The first key Bank we went to refused to help us open and account and cash the check, then we came here and met Martha. She was so kind and made sure we were taken care of right away. She spent a great deal of time with us to make sure we had cash in hand for a place to live and put the rest of our money in savings. She was so compassionate and even handed me many tissues as I cried with relieve. The other girls at this branch were amazing as well! Thank u so much!!

• S

  Sharene Eble
  1

  ABSOLUTELY THE WORST BANK... EVER! We had received inferior service for too long. Went into the branch and told the teller to "close the account." Took the balance in cash and walked out the door. One month passed, and I got a statement showing -25.00. I called, and was reassured that they'd fix their error. I believed them (my bad), and how ours l it's been 2 months, and they want $50 in service fees for our CLOSED account. I've spent hours on the phone, green given the run-around, and was told after a 45- minute conversation, that the only person who could fix THEIR ERROR, was on vacation all week!!! Now, same day, I received a notice in the mail that they're reported the $50 in fees as a charge-off, and they've damaged my credit!!! AVOID THIS BANK AT ANY COST!

  Response from the owner

  Hi, I’m sorry to hear you’re having this experience. So we can have your account reviewed. Send response to [email protected] please include any additional information along with your full name, contact phone number with zip code if you'd like to get in touch. ^JL

• a

  allie s
  1

  I live in Pennsylvania, my ID is from Pennsylvania, this branch allowed someone to use a fake PA ID with my maiden name (which I haven't used in 10 years and NEVER used with Key Bank) to withdraw $1000 from my checking account and deposit a check (written out to me- with my maiden name) for $2500 into my savings and immediately withdraw it for cash. The check bounced the next day. I don't know how it's possible that someone can walk into your branch and armed with only an ID **AN ID WITH THE WRONG NAME ON IT** AN ID FROM ANOTHER STATE** and drain 2 accounts . I don't know how it's possible that this sent up absolutely no red flags whatsoever. I had to lock all of my accounts, I have to wait for the investigation to finish before I get my money back, it's the end of the month which means that all of my bills are due, but I was never offered provisional credit to cover my expenses until I am made whole. I've filed a police report in both PA and CO.

• R

  Rebecca Berg
  2

  There are too many changes in staff and management to create a relationship with anyone here. I have attempted to set up an auto-pay twice and each time they have drafted the wrong account. It is frustrating, especially when a high level of trust is needed in financial matters. The fees on their HELOC are hard to beat, but unfortunately this is a case where you get what you pay for. Go to ENT or Adams.

  Response from the owner

  Hi Rebecca: This certainly isn't the type of experience we want our clients to have. Thank you for providing your feedback and I will be forwarding this information to our Branch Experience Team for their review. Let me know if there's anything I can help with, we're here to help. ^LH

• D

  Dean Goossen
  3

  I called them because I have not yet received an end of year tax statement. I was promptly transferred to another number where I had to go through multi layers of their voice response system, and after getting through that had to sit and wait for a real person for about 10 minutes. The party who answered listened to my story after making me go ahead and recertify my identity even though I had already put everything in the voice response system. After going thru that I explained that I needed to be transferred to yet another number. At the next number I had to do the same thing, navigate many layers of their voice response system and authenticating I was who I said I was. I finally reached a real person and then had to authenticate once again. Basically their response was that I needed to wait a few more days because everything went out on January 31st and it is now only February 5th, and that I should give it until the 9th for it to arrive. So I asked if there was a direct number that I could call in the event it does not come in so I can avoid all of the idiotic interactions with their voice response system. I was told no. In short, if you want a banking institution that is personal and really wants to interact with you personally, Keybank is not for you! I'm tired of institutions that want to hide behind monolithic voice response systems so they don't have to be bothered by us.

  Response from the owner

  Hi Dean: This is certainly not the type of service we strive to provide our clients. Is there anything I can help with? If you would email us at [email protected] and include your phone number, I'll give you a call. ^LH