KeyBank N Meridian St, Indianapolis

KeyBank Reviews

• R

  Rob Peters
  1

  I have to say . I have been with KeyBank for 10 years now, and every day they just get a little worse. They have closed most of there locations, and very limited ATM’s . I really am going to have to go to another bank that has more branches and better service. That’s just said , because they used to be a really good bank…… But KeyBank , you have to keep up with your customers. Or you lose them , that’s just the way it goes I guess..

  Response from the owner

  Hello Rob, we appreciate your feedback. Please let us know more about your experience or if you require further assistance. Send us an email at [email protected] with your full name and reference case #76499. Thank you. ^PR

• K

  Kayla Morris
  2

  Having a hard time understanding of why things take so long to clear with Keybank. I’ve been banking with Key for 10+ years. One day I have an available balance, then suddenly I’m hit with 9 overdrafts with cash still available. I’m taking my little pennies elsewhere.

  Response from the owner

  Hi Kayla, we are happy to go over the transaction history with you, go over our overdraft protection options, and also make sure your questions are answered. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 71669. Alternatively you can call us at 1-800-539-2968 at your own convenience. Thanks!^CH

• R

  Randolph Carey
  5

  I am very satisfied with the service at KeyBank at 9th and Meridian, the bank tellers there are very kind and helpful I have never had any problems with that bank.

  Response from the owner

  Hi Randolph - Thank you so much for the 5-star review and sharing your experience with us! We will be sure to forward this to the Branch Management Team as well. Feel free to reach out to us at [email protected] if you need any additional assistance. Thanks. ^DD

• B

  Brenton Russell
  4

  Best bank in town! They're always kind and helpful. I had to add to my review. I removed one star because Jim, who says he's the lead teller always gives me issues. It's still the best bank in town, however, on my visit today, Jim tells me THEY won't be able to order anymore quarters for me since I only have a checking account. Last week when I requested quarters be ordered for me, there was no problem. So, Keybank Corporate, am I going to have to close my account or will you tell Jim he's wrong and to stop refusing my request?

  Response from the owner

  Hello Brenton, Thanks for taking the time to provide your feedback and a 5* rating, we really do appreciate it. Have a great day!!! ^LH

• A

  Aaron Silver
  3

  They closed all these branches so now I have to drive from 30mins away. I have to close my account. I shudder to have to need to do bank stuff in person. The drive thru atm several times has crunched up my money and only spit part of it back out when making a deposit, then gives me a message suggesting it's done. I wait 5 mins and it opens up and spits out the rest. I am always putting in 100s, so...

  Response from the owner

  Hello Aaron, we are sorry to hear you plan on leaving us. Have you considered using our 24/7 mobile and ATM banking options as an alternative to going to the branch? If you have a deposit in the form of the check then you can deposit it using our app from the comfort of your own home. No need to go anywhere! Hope this helps. Thank you and have a great weekend!^CH

• R

  Ron Phillips
  4

  It's a great bank that gives customers a lot of choices in how financial gain and financial independence are achieved.

  Response from the owner

  Hi Ron, Thanks so much for the 5* rating and review, we really appreciate you taking the time to provide your feedback. Hope you have a great week!! ^LH

• L

  Lance Gray
  1

  The absolute worst bank experience ever. My boyfriend is on the plus side one day, and the next has 5 OVERDRAFT FEES! We will be closing this account as soon as possible. I would rather he go through a check cashing place than here. Bye, Felicia. He would be better off burning his check for warmth.

  Response from the owner

  Hello Lance, thank you for getting in touch. Please have your boyfriend reach out to us directly. We are happy to review the fees with him and make sure his questions are answered. Privacy regulations prohibit us from reviewing account activity with anybody but the account owner. Thank you.^CH

• c

  cindy [email protected]
  5

  I was stranded in the pouring rain with a dead phone after my car has been towed unbeknownst to me. Ron Vardeman, an employee at the 930 N. Meridian Key Bank, offered and drove me to the towing company. He will never know how much that meant to me.

• D

  Donna S.
  1

  The back states it open until 5 however they closed the lobby early and waited in drive up for over 5 minutes for nothing they refused to service us due to being after 5... we wouldn't be here after 5 of you had the lobby open until 5 as you allegedly are scheduled! Bogus...

  Response from the owner

  Hi Donna - we are sorry to hear about this and we will certainly have this issue looked into. If there is ever anyting we can help you out with, please let us know. ^ JJ

• C

  Cynthia Hopkins
  5

  I always had a great experience with Key. My daughter has a savings Acct there. I just switched to regions because it’s closer to me

  Response from the owner

  Hi Cynthia! Thank you for the Kudos. We look forward to helping you and your daughter thrive financially for years to come. Have a great day! ^JF