KeyBank New Canaan Ave, Norwalk

KeyBank Reviews

• C

  Carolina Cuevas
  1

  You have a disrespectful bank teller that clearly doesn’t know how to speak to women or customers. I felt uncomfortable and disrespected to the point I’m that I pulled out all my money and ready to close the account, then I called to speak to a manger Morgan or whatever and she never returned my call clearly this bank doesn’t care about its customers DO NOT DO BUSINESS WITH THIS BANK. I’m closing my account ASAP and going bank to Wells Fargo. WORST BANK IVE EVER DONE BUSINESS WITH. Bank tellers are rude and uninformed on there jobs. Just horrible. I should of saw the reviews before opening a bank with keys, NEVER AGAIN

  Response from the owner

  Carolina -I'd like the opportunity to understand more about your visit to the branch and escalate this for you. Please email details at [email protected] and include your full name, zip code, and phone number. Also, Include case #70951 in the subject line. A person from our escalation team will contact you within 2-3 business days. ^CS

• ב

  בוריס פנג
  1

  I tried to get my 2 accounts opened but the bank in general didn't want to reopen them after I sent them the 2 requirements of verification threw email and when I visited this branch, the guy who was there couldn't do anything about it, I decided to go else where since I can't open a new one since they blocked me out of the account openings. I was approved online but they marked my accounts as suspicious opening even tho I sent them the correct requirements

  Response from the owner

  Hi Taylor, I'm sorry that we weren't able to open an account for you but thank you for taking the time to provide your feedback, we do appreciate it. ^LH

• N

  NICOLE SILVESTRO
  1

  The absolute worst bank I have ever done business with. If I could give them less than one star I would. The staff aside from being unfriendly and curt, are inexperienced and incompetent. I will be moving all of my business accounts elsewhere because it pains me to deal with them.

  Response from the owner

  Nicole, what happened? If you don't mind sharing more please send additional information to us at [email protected] Please also include your full name and a phone number with zip code. ^JL

• F

  Freddie C
  1

  Pulled up to the drive up window and it was unattended. Waited for a few minutes then rang the bell, the teller swiveled her chair around, gave me attitude then swiveled back to help the client. It’s one thing to be understaffed and to tell someone to wait polite because of it and another thing to give attitude. It’s not the waiting’s, it’s the attitude that lead me to leave this review.

  Response from the owner

  What lead you to leave just 1 star review, Freddie? Can you send us more information to [email protected]? ^ JJ

• A

  Almighty Dot
  1

  Horrible made an appointment for a notary just for them to tell me she has pto on the day of my appointment do not go here they will waste your time

  Response from the owner

  Hi There- This is not the experience we want you to have with us. Please email us at [email protected] with your full name, zip code, and phone number. Please include case #63415 in the subject line. We are happy to look into this for you. Thanks ^KC

• A

  Arta Shala
  1

  One star is too much, they don’t even deserve one. The employees are unfriendly, not nice. I will never go again. They say we change rules every day.

  Response from the owner

  Hello Arta, This is certainly not the type of review we like to see and if you would care to share what happened, please send an email to [email protected]. Thanks ^LH

• K

  Kay Rosario
  4

  Easy to get to. Atm is outside by the front door

  Response from the owner

  Kay -Thanks for stopping by and giving this 4-star review. Let us know if you have any questions. Have a nice weekend! ^CS

• J

  Jonathan Ottens
  1

  The worst. Don’t answer phone . Don’t call back... worst I’ve ever seen

  Response from the owner

  Hi Giles, that's not the type of experience we want you to have. Do you still need assistance? If so then please send us an email with your contact information and a brief description of the issue (no account numbers) to [email protected] Happy to reach out and help. Thanks!^CH

• G

  GEZIM SHALA
  1

  Very bad service worst service in USA