KeyBank N Main St, Tooele

KeyBank Reviews

• J

  Jokerz
  2

  I don't feel like. Getting the help I need I have a disability sins I was a kid and the told me that they would help and didn't bearly at all understand anything they rush you to also have an account but don't wanna help with the situation

  Response from the owner

  Hello, Doesn't sound like you had a good experience at all. I do apologize for that. If you still need some help, send an email to [email protected] including some details along with your full name and phone # so we can reach out to you. Also, please include case #69945. ^LH

• C

  Chad Hymas
  5

  Anne Jensen and her team at KeyBank in Tooele are absolutely phenomenal to work with. I really enjoy our relationship w all of them. They have been great through the pandemic and PPP process, as well as setting up new accounts for our business and our family. We are grateful to her, courtesy and the professionalism of her team. I would HIGHLY recommend to all that you walk through the doors of KeyBank and meet Anne and staff! Begin your relationship with them today!

• T

  Tactical Slippers
  1

  Avoid this bank like the plague! Seriously what a dumpster fire of a place! We’ve had an account for over two years and they still try hold our paychecks until the next day in case the check is “fraudulent” when the checks have been proven to be legitimate so we are forced to go else where and pay a fee to cash our checks. The customer service is awful. Careless non helpful employees. More than half the time we try to use the atm machine to withdraw our money the machine is either temporarily unavailable or not accepting cash at this time. I love wasting my time and my gas to be inconvenienced by this bank! Get an atm machine that isn’t from 1985 and hire a new staff!

  Response from the owner

  Hi there! We're sorry to hear about your experience with us, but we greatly appreciate your feedback and will be happy to have this looked into. ^SH

• J

  Jody Hastey
  5

  I've had everything from checking/savings to a home loan. Everything was smooth and worry free. Five stars plus!

  Response from the owner

  Hi Jody, Thanks so much for the 5* rating and the positive review, we really do appreciate it. Hope you have a great week. Happy Thanksgiviing!! ^LH

• T

  Thomas Schultz
  5

  I have been with key bank, on and off(moved back East for 4 yrs) for almost 20 years, in Idaho and here in Tooele. On the whole, I've always had a great relationship with this company. I will say, I was not impressed with the previous manager of the Tooele branch, but, Ann on the other hand is outstanding! She has been there to help from the day I opened my account here, and the rest of the tellers have always gone out of there way to help!

  Response from the owner

  Hi Thomas, Thanks you so much for the 5* rating and great review, we really appreciate it. I'll be forwarding this to the branch so they are aware. Have a great summer. ^LH

• R

  Roland Howard
  4

  The teller ladies are always fantastic! Have had experiences with all the employees. Never had a single one be unprofessional or unfriendly. The only drawback with the Tooele branch is that for a true business account rep we have to go to Salt Lake.

• V

  Vee Pee Cee
  5

  I love this bank. They offer hassle free account. Which is great if your living pay check to pay check. Makes it so u don't go in the hole on your checking account. They have great customer service. And their always making things right. I recommend to anyone.

• K

  Kristin Egelund
  1

  I visit twice a month to make a deposit into my landlord's account. It only has one drive-thru, and the parking lot is empty most of the time. I go through the drive-thru, but even though it appears to not be busy, I still have to wait 2-3 minutes before I'm even acknowledged. Sometimes I have to call them to get help at the drive-thru, or hit the "call" button. I wouldn't complain if this was a rare occurrence, but I've been going there for 2 years and this is the norm. I will never consider banking with them.

  Response from the owner

  Thank you for your feedback Kristin, I will forward your post on to be reviewed. If you would like to share any additional experience please send your feedback to us at [email protected] please include your full name with a contact phone number. ^JL

• R

  Rose Sanchez
  1

  Great location but with monthly service charge of $18 even though I had met the direct deposit requirement I was told when i opened the account it would waive all service fees. Most expensive bank. Will fight the last penny from you. I had 2 direct deposits go in every month for more than $3000 and keybank would deposit a penny in interest and then take it back. Anyways they can keep their penny and will not take my money anymore. Shame on you! No wonder your branch lacks customers.

  Response from the owner

  Hi Rose - I'm sorry to hear about the issues you had with your account previously and are sad that you chose to leave. If there is ever anything we can help you out with please do not hesitate to ask. ^ JK

• c

  crystal garner
  1

  Worst bank ever I am a disabled single mom, I can't work and I get small checks to help with bills. I use mobile app to make sure I have money so when is positive says it is they still took 2 37.00 over draft fees the manager told me well you don't have money don t spend it but when I went to use my card it said I was in the positives... he was really rude, I had money when I used it.. I watch my account and they made the mistake...

  Response from the owner

  Crystal-I'd be happy to review your account with you and see what happened. Please send any details to [email protected] and include your full name and a phone number. Thank you. -KeyBank Customer Care