KeyBank Union Rd, Orchard Park

KeyBank Reviews

• A

  Anthony Sterlace
  5

  Gabriel has been great in all of my dealings at this location. I cannot say enough good things about the professionalism and attentiveness he continues to put forth with every interaction. He helped me with a home equity line, as well as pointed me in the right direction, during the Pandemic, when I most needed it. I feel lucky to have someone like Gabriel working with me for my banking needs.

• F

  First Look Photography
  5

  Dominick opened up a savings account for us today, and was super helpful throughout the whole process while being very personable and friendly. We thought the bank was open until 5, and showed up around 3:45, but the tellers and Dominick were more than happy to help us and weren’t rushing us or anything even though they close at 4. We offered to leave and come back tomorrow, but they were insistent that they could help. The entire experience was enjoyable and didn’t feel like a chore...Alyssa talked to us quickly as well and was also super nice. Overall, everyone was really nice and Dominick was a cool dude. Happy we opened an account here!

  Response from the owner

  Thank you, for your Union Road at Michael branch experience feedback Zak. Use the red key. ^JL

• C

  Carlos Naffziger-Brown
  5

  My latest experience with this Branch in particular was PHENOMENAL. I called this Branch and was transferred to Brian Zak who was going to assist me with the auto loan application process and I can only say WONDERFUL things about him and the experience. He was extremely knowledgeable and helpful while helping me process the application. I had called earlier today to ask if I could stop by and try to complete the application process after work but I had just gotten out at around 3:30pm and trying to make it there before they closed at 4pm was a bit of a time crunch to say the least. I walked into the branch at 3:50pm but Brian DID NOT RUSH ME OUT THE DOOR and never acted annoyed that I had come in and asked him to help me with this process knowing that the Branch closed in ten minutes. He ended up completing the application for me around 4:22pm and had made me feel confident about the application and went out of his way to make me feel like I wasn't a burden because I came in 10 minutes before the branch closed! I've dealt with a couple different branches but NEVER have I had such a courteous agent. Happy to give then my business!!!

• S

  Samantha Orchard
  1

  horrable customer service...they make an error on there end and i have to pay for it. I guess thats why they are called FEE Bank because they mess up, charge the customer overdraft charges then wont reimburse you. Will never ever do business or work for that horrable company again

  Response from the owner

  Samantha, I’d be happy to look into this for you. Please send an email to us with any details about what happened to [email protected]. Please include your full name and a phone number to get in touch. I look forward to helping you. -KeyBank Customer Care

• M

  Mark McCormack
  5

  Fast friendly service. Took care of my business quicky with plenty of people on staff to handle the stream of people coming in.

  Response from the owner

  Thanks for the review, Mark! We are glad to hear you had such a pleasurable experience with us. ^ JJ

• P

  P C
  1

  Their ATM STOLE MY CASH DEPOSIT !!! I’m -$270.00. Long story short, don’t deposit anything into their ATMS!!!

  Response from the owner

  Hi Pat, thank you for getting in touch. We apologize for the experience you have had. We have a process in place to dispute a deposit that you said you made and did not register to the account. You can either call us at 1-800-539-2968 to file a dispute or email your full name, billing ZIP code and phone number to [email protected] Please reference case# 24358 if you email in. Happy to call and help you get the dispute started. Thank you.^CH

• L

  Laura Roberts
  1

  I’d rather go to another key bank location for better customer service.

  Response from the owner

  Hi Laura, that's not the type of experience we want you to have. Do you require any assistance? Please email your contact information to [email protected] Happy to call and help. Thank you.^CH

• N

  Noah Kohl
  1

  Horrible, the customer service was the worst I ever experienced.

  Response from the owner

  Hi Noah! We are committed to making your banking experience a great one. Please send us an email with your phone number to [email protected] if you need assistance. Happy to call! Thank you!^KeyBank Customer Care