KeyBank Highland Ave, Cheshire

KeyBank Reviews

• R

  Raihana
  1

  Absolutely disgusted at their lack of customer service. Out of all of my years of banking, this bank has by far surpassed any other in terms of issues I’ve had with them. Not only are their tellers very rude and appear as if they do not want to help you, their management is also flawed. Opening an account with Key Bank has been one of my worst financial moves and I wish that I had done more research prior to opening an account here. Leatrice in particular was not delightful at all to deal with. I will definitely be closing my account soon and switching to Webster. Please take my warning to invest your money, time, and business elsewhere. 0/5 stars. Awful. Awful. Awful.

  Response from the owner

  Hi Azra - We're disappointed to hear that you've received less than stellar service and this is not how we want our clients to feel about us. Please send us an email with more details about your experience and include your full name, phone number, and zip code to [email protected]. Please reference case #52629 in the subject line. We'd be happy to have this looked into. Thank you. ^SH

• L

  LASHINKA Damon
  1

  I made an appointment online to open a joint checking account. I received a confirmation call from Leatrice to confirm that I was coming. She sounded very nice on the phone. Today we go in to open our account she definitely was not welcoming. She asked "what kind of checking account do you want to open" I asked her did she have a pamphlet with a list of the types of checking accounts the branch had. She acted as if she was disinterested and I literally had to goggle in front of her a list of the offered Keybank accounts. Then she says "have you ever defaulted at another bank?" Because of her unwelcoming attitude, I replied "our early warning is clear but that should show once you input our information." Although we opened up our joint account I definitely WOULD NOT recommend her providing customer service. I get it everyone has off days but no customer should feel as if they're a bother. I hope that other branches do not act like this because I will gladly do business elsewhere.

  Response from the owner

  Hello Lashinka: I apologize for the experience you had at the branch. Thanks for bringing it to our attention. I will forward this info to our Branch Experience Team for review. If you ever have any questions/concerns, we're here to help. ^LH

• N

  Nigeria Jackson
  1

  Terrible, how does it have a 2.9? That should be a 1.0. I’ve heard they’re customer service is bad and on top of that, they close at 4 P.M. on Wednesdays? So early for what? I think at most they should close at, is at 6, by far the most terrible bank :(

  Response from the owner

  Good Morning, We're sorry to hear you're unhappy with the branch, however thanks for providing your feedback. I'll forward this to our Branch partners for their review. Have a good day. ^LH

• D

  Dan Grodzicki
  1

  Very rude and unprofessional. I tried to cash a bond here and was told they don't cash the kind I have. I explained that I cashed this type at key bank branches before. " No you didn't" was there response. I cahed that same bond 30 minutes later at a different branch with zero issue.

  Response from the owner

  Dan, I’m sorry to hear you had this experience. Can you Email us any more information and the teller’s name to [email protected] including your full account name with a contact phone number and zip code. Thank you. ^JL

• A

  Amar Harris
  5

  I have no issues with key bank. As a matter of fact they're good to me..

  Response from the owner

  Thanks so much for the kind words, Anthony. We're always a post away if you need us. Have a nice day! ^CS

• L

  Louie Ortiz
  1

  Couldn’t cash for $4500 check at the Tyler stated that it was a small branch sent me to a larger branch to cash the check what a inconvenience

  Response from the owner

  Good Morning Louie, That must have been frustrating for you and I apologize you had this experience. Thank you for taking the time to let us know this happened, I will forward this to our Branch Experience Team for their review. ^LH

• M

  Margaret Miller
  5

  Its very good there the drs care.