KeyBank W Alameda Ave, Lakewood

KeyBank Reviews

• T

  Tyler Lammer
  5

  I have been coming to this bank for over 5 years and I have nothing but good things to say about this bank and the people that work there. Anakaren Sosa is always great and helpful she has great customer service skills and is unconditionally friendly. JP, the manager is one of the best managers I have ever had to deal with. Not just at a bank, but any business. JP has excellent customer service skills and he is genuinely happy to help. He has classic sincerity that is hard to find now days.

  Response from the owner

  Hi Tyler, Thanks so much for taking the time to share your experiences with us. I'll be sure to pass this along to our Branch partners. Hope you have a great day!! ^LH

• A

  Arlene Yeatts
  1

  KeyBank ATM took a cash withdrawal and never credited to my account. You file a dispute and you have to wait 8 to 10 business days. Wow really come on. I feel highly insulted, and neglected and emotional distressed. Do not Bank with KeyBank is going to be my answer. They do not care about there customers period

  Response from the owner

  Hello Arlene, we understand that having to wait for the outcome of a dispute can be frustrating. Each dispute has to be carefully looked into. This is not an immediate process but can take up to 10 business days. We apologize for any inconvenience. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 61369 if you have any other questions. Our Escalation Team is happy to call you within 2 to 3 business days. Thank you.^CH

• W

  Will Torres
  1

  Stay away this bank is just looking to steal your money..they charge you fees without your transaction being posted..they are crooks

  Response from the owner

  Hi Will - We'd be happy to escalate your concerns. Please email us at [email protected] with your full name, zip code, and phone number (no account numbers for privacy). Please include case #73028 in the subject line. A member of our escalations team will be in touch within 2-3 business days. ^SH

• J

  Jill Lucero
  5

  This is my favorite KeyBank location! I have used others, but this one makes me feel like a valued client. The ladies are always so sweet. I have worked w/ Liset two times and am always impressed with her politeness, friendly demeanor and her knowledge. She is a wonderful teller. I come in on Saturdays and have never had a huge wait. From what I overheard, the other teller there was just as impressive. KeyBank has some great employees!

  Response from the owner

  Hi Jill! Thank you for the kind words. We are glad to have you as a valued KeyBank client and will be sure to pass on your kind words to the branch. Have a great week! ^JF

• L

  Leo Gabriel
  1

  This bank is understaffed and slow. When I came in on a Saturday there was one teller and one banker. I waited 30+ minutes before I got to see a banker to finish opening my account. At Wells Fargo they have 4 or 5 tellers and several bankers at a bank nearly equal in size so you never wait more than a few minutes even at the busiest times. If you want something faster take your business elsewhere.

  Response from the owner

  Good Morning Leo, we are sorry to hear that this was the type of experience you had. We have forwarded your feedback to the appropriate area to be reviewed. Please know that in addition to banking in person at a branch we also have some great alternatives. Those include 24/7 ATM and Mobile banking access. Hope this helps. Thank you!^CH

• D

  Diamond Martinez
  1

  These employees are so rude only one teller was nice but the Manager and one of the Relationship Managers, I believe her name was Nicole, were very unprofessional. She was nice until I said I wanted to close an account, she then said "oh well they can do that for you at the front" but I had some fees and other concerns so the teller (the nice one) told me I had to wait again for the Branch Manager. I waited no big deal and she did waive a $10.00 fee, but came off as it was a hassle. I felt uncomfortable like she didn't want to help any further, I have a second account (had for 4 years) that I had couple questions about still but I didn't ask. For one being a Relationship Manager she sure didn't care I wanted to close an account. Why I was being treated this way who knows but I will never go inside this branch for help again.

• G

  Gene Rice
  5

  Always, always helpful. They make it a point to call me by name. "HI Gene" before I get up to the counter. Helped me set up POA, for my brother, in 2 days. I personally thank this breach (the only one I have used) is the best of its kind.

• P

  Pyro Kaynine
  1

  This bank is horrible, they appear brainless whenever someone is in need of answers. Transferring me from one department to another and then tell me to contact the branch which they didn't even help. A clueless bunch of people, the place deserves to be shut down for the mediocre service.

  Response from the owner

  Hi Pyro: This is not the type of service we strive to provide our clients. If you would send an email to [email protected] including your contact info I'd be happy to give you a call to see if I can help. ^KeyBank Customer Care

• C

  Colin Morgan
  5

  Vickey was super helpful in setting up our small business accounts.

  Response from the owner

  Thanks for the review, Colin! If there is ever anything we can do for you, just let us know.^ JJ

• R

  Rellik
  1

  Waited an hour to see an account manager but ended up leaving due to being already late for work. Horrible service!

  Response from the owner

  Hi, I’m sorry to hear you had this branch experience. You can use this link to schedule an appointment under the Locations options. https://www.key.com/personal/contact-us.jsp Use the red key! ^JL