KeyBank Monroe Ave, Rochester

KeyBank Reviews

• A

  AJ Hutteman
  1

  Closed but still people moving around inside at 4. Great job keybank

  Response from the owner

  Hi Aj - We appreciate the feedback. To keep up to date on the latest KeyBank Branch hours of operations, visit us at https://bit.ly/3mwGxYz. Feel free to email us at [email protected] if you have any additional concerns or how we can earn your 5-stars. Please include case# 76609 in your email. Thank You, ^DD

• S

  Scott M
  1

  I had an account with Keybank because they bought out First Niagara and therefore had it automatically switched and WOW what a difference!....I enjoyed benefits at First Niagara that Key Bank doesn’t offer (no ATM fees is one example). Here’s why i’ll NEVER do business with Key Bank again. I had run into a misfortunate event where I had some money withdrawn out of this account that exceeded the balance (oops!). Well, I went in there to not only seek a refund on the service fee, hoping to get it waived, but I also wanted to close the account. Most likely due to the fact I was closing my account I was told i couldn’t have the fee waived because “this is how banks make their money” LITERALLY WORD FOR WORD!! I couldn’t believe it! $35!!! and then when I paid it they wanted to give me the change left over, I laughed and said “this ones on me, keep the change” and left. Yeah, over a late fee and closing the account they wouldn’t waive it. What a sham. Chase all day or at least M&T who support local sport teams and business's unlike Key. Thanks for a lesson guys :)

  Response from the owner

  Hi Scott- We would be happy to have this looked into for you. Please send an email to [email protected] with more details on what happened. Thank you. ^JF

• C

  Christopher Fantauzzo
  5

  I have both my personal and business banking with Key. This branch is one of the best around. The tellers are friendly, the bankers are attentive. Great location and even better people!

  Response from the owner

  Hi Christopher, we're excited to hear our Monroe Ave branch has delivered such great service. We appreciate you taking the time to let us know. If you need any assistance we're always glad to help. Thank you for being a KeyBank client! ^PG

• A

  Alexandra Libby
  2

  This has been the worst banking experience of my life!!! The people are misinformed about what is happening in the switch over and when I ask questions that they do not have the answers to they get NASTY! Customer support through these people is even worse than the bank reps!!! I honestly say nothing nice about this bank and I am usually the first person to give people the benefit of the doubt, not here! Do not use this bank ever!!! Oh, and their commercials, by the way, lie.

• A

  Andrew Mear
  1

  Bank tellers are rude and snippy

  Response from the owner

  Good Morning Andrew, Certainly not the type of review we like to see, however thanks for taking the time to provide your feedback, we do appreciate it. I will forward this to the appropriate area for review. Have a good day!! ^LH