KeyBank Reed Hartman Hwy, Cincinnati

KeyBank Reviews

• J

  Jack Novak
  5

  I am a Key Bank member and have gone to this branch since it has opened. The service has always been good. They greet me by name when I enter and are always friendly and helpful. They will do things for you that other banks won't deal with. One example; Years ago, I needed to get someone off of an account and instead of having to close and open a brand new account, they submitted with corporate for me to make the changes without having to lose the account that I've had for years.

• T

  Trina Penick
  1

  This Bank is HORRIBLE! There is no customer service. They charge you over draft fees due to their service fees. They have become crooks ever since they merged with Niagra. I would advise anyone that is considering joining this Bank to run! After four plus years of doing business with them I can't even close my account without it being messed up. I had money in it to cover final auto withdrawals and they bounced them anyway. So where is my money??? Then I call to speak to the person I made the cash deposit to and they will not call me back. So I will post a review on every website possible and if I don't get a return call I am filling a complaint with the BBB. You will give me my money back this time!

  Response from the owner

  Trina, I'd like to help review your issue with you. Please send a detailed email about this to us at [email protected]. Please include your full name and a phone number to get in touch. Thank you! -KeyBank Customer Care

• D

  David Saunders
  1

  Lady wouldn’t deposit my check. I’ve deposited a check here before with no issues but this time she said she “just can’t do it”. I left and had it deposited at another location same day with no issues. I’ll be sure to avoid this location in the future.

  Response from the owner

  David, thank you for your feedback. I’ll pass your concerns along. All branch transactions are at the discretion of the branch. If you have additional information, please send them to us at [email protected] Please include your full account name with a contact phone number and zip code. Thank you. ^JL

• S

  Spencer Harrington
  1

  Terrible services, over charge on fees ($4 for non member atm use is completely ridiculous), high checking fees, especially overdraft, high cc rates. Not many positives. Do yourself a favor and use a different bank or credit union.

  Response from the owner

  Hi Spencer: I understand any time a fee is charged it can be upsetting. The great news is, most fees can be avoided. If you have any questions, please send an email to [email protected] and include your contact info so I can give you a call. ^LH

• D

  D C
  5

  My local bank branch and they have always been easy to deal with.

• r

  ruslan musayev
  5

  Reall good servise, great workers. Special thanks to kyle getting it through and getting my account opend!

  Response from the owner

  Hello Ruslan: Thanks for the great rating and review, we really appreciate it. Let us know if you ever have any questions/concerns, we're happy to help. ^LH