Kemba Credit Union Grooms Rd, Blue Ash

Kemba Credit Union Reviews

• C

  Cynthia K
  1

  Worst credit union for not being able to answer their phones. I’ve been dealing with a refund issue for over a month and a half and not only do I keep being pushed onto Departments that won’t/can’t help me but it takes 30-40 each time I call in to reach a live person. This is unacceptable.

  Response from the owner

  Cynthia, I am sorry about your experience over the phone. If you could email us at [email protected] with a good phone number for us to reach you. We would like to discuss this with you if you wouldn't mind. We look forward to hearing from you.

• D

  David W.
  5

  At one time, I had a car loan with Kemba Credit Union in Blue Ash, then started an HSA with them. YES, I WOULD recommend them. Kemba may be hard to find, but as long as you can find the Kroger building, you CAN find Kemba. Kemba has their own entrance, unlike in the very beginning when I started with them.

  Response from the owner

  Thank you for the 5-star review David!

• B

  Brad Thacker
  3

  Needs More Customer Service Reps! My only complaint is how long it takes on the phone when you call. I don't think I have ever waited under 10 minutes to speak to someone and the automatic call back they offer never seems to call me back. Very frustrating. Great credit union, they just need to hire more CSRs and maybe try to have 24 hour a day reps for issues as well. I know it's a smaller institution but I dread whenever I have to call about something because its not a fast nor easy process.

  Response from the owner

  Brad, we apologize for your lengthy wait on the phone, as that is not in keeping with our standards. We are experiencing a very high volume of calls currently and ask for patience as staff are helping from other departments. We have escalated your comments and concerns to a manager for further review.

• C

  Chris Bramble
  1

  The customer representative was rude. They force you to pay with a coupon system rather than sending a bill like every other company. Their hope is you don't get a bill every month and forget to pay insuring late fees. If you pay online they charge you a fee unless you give them your bank account info which im not about to do. Very shady company and I cant wait to get rid of them

• A

  Andrew Jones
  5

  Kemba is the best bank you'll ever find. This office is smaller but the people are incredibly efficient, professional, and courteous. I have banked here several years and have had no problems besides waiting in line occasionally.

  Response from the owner

  Thank you for the 5-star review Andrew!

• F

  Fatima Noble
  1

  The worst Kemba to go to. Half the staff don't know what they are talking about. The staff are rude in they way they speak to you. If you want to do business with this location, you must arrive early, because they close the door before closing. Very poor customer service. I advise anyone with Kemba to go to another location. I've been with them for awhile now. If this was the first location I went to, I wouldn't have ever opened an account with them.

• L

  Lorrie Lamneck
  1

  My husband went in today on his way to go to work, he needed to make a deposit. There were 3 people in the Lobby that were supposed to be working. NO ONE would acknowledge him being there! He waited at least 5 minutes and no one said anything to him! It is time for a new credit union!!!!

  Response from the owner

  Lorrie, I am sorry about your husbands experience at Kemba. If he could email us at [email protected] with a phone number for us to reach him. We would like to discuss this with him if he wouldn't mind. We look forward to hearing from him.

• R

  Roy Marecki
  4

  This place is a little tricky to find. You have to look for the tiny signs outside of the Kroger building. Horrible parking situation. They only have 5 or 6 spots marked for Kemba. The rest are Kroger employees and the lot is FULL! I really with they'd open a Kemba close to Oakley/Hyde Park... Other than that, Kemba is a great credit union. If you're still with a "big bank", make the switch. You'll be amazed at the savings.

• C

  Chase One
  1

  This credit union needs to close and customer service is terrible!

  Response from the owner

  We are sorry about your experience at Kemba. If you could email us at [email protected] with a phone number for us to reach you. We would like to discuss this with you if you wouldn't mind. We look forward to hearing from you.

• S

  Skip Thole
  5

  Over 40 years as a customer. Love the personal attention of a credit union. This small branch is the best of them all.

  Response from the owner

  Thank you for the 5-star review Skip!