KeyBank Center St, Auburn

KeyBank Reviews

• t

  thomas roof
  1

  Went in today to open a new account when I arrived there was no other customers in the building. I stated I needed to open a new account and was informed that they had no one available to help me and I needed to return in about 3 days to open my account. Needless to say I took my business elsewhere.after I noticed one employee in a cubicle on her cell phone that could have easily helped me with banking but just couldn't seem to be bothered. This is not a good experience for a new customer. Sad sad sad not only is my banking going somewhere else but my in-laws will be banking somewhere else as well

  Response from the owner

  Thomas -We appreciate the feedback and are sad to hear about your experience. I'll make sure this gets to the proper management for you. We hope you'll consider giving us another try in the future as we'll strive to do better. ^CS

• J

  J T
  5

  Tasha was super helpful helping me with my fathers finances. Very personable and top notch customer service. Thank you from the bottom of my heart!

  Response from the owner

  Hello, thank you for taking the time to provide us your feedback and 5-star rating. We are pleased to hear about your experience with Tasha at the Center St branch. We hope you have a great day! ^PR

• L

  Linda Caron
  1

  My savings account was hacked the week before Thanksgiving. It was a Saturday evening when I noticed someone had been in my account. I called the number on the back of my debit card. The man I spoke with did not speak good English & was annoyed that I kept asking him to repeat himself. He also gave me incorrect information as to how the case would proceed but put a hold on my account & told me I could open a new account on Monday . That Monday I went to the local branch who advised me I could not open another account until the fraud Dept released my money which could take 10 days & I could not withdraw any money without the fraud Dept allowing it. The banker Tasha called the fraud Dept & we waited on hold for over an hour to get someone to release funds. Now here I am a week later waiting again at the bank over an hour for the fraud Dept to answer so I can get more funds as the investigation has not been completed yet & I have to pay bills so I need bank checks also. THIS IS ABSURD!!!!! I cannot believe The Key staff has to wait on hold so long & that have to wait up to 10 days for an investigation to be completed before I get my money & have been given so much misinformation . When this is done I’m taking my money OUT OF KEY & going to a bank with better ratings as Keys rating is 2.1

  Response from the owner

  Hi Linda - We're sorry to hear about this. I assure you that our Disputes Department reviews each individual case as quickly as possible. Key will complete the investigation or provide provisional credit within 10 business days. We would be happy to escalate your concerns if you would like to send us an email at [email protected] with your full name, zip code, and phone number. A member of our escalations team will be in touch within 2-3 business days. ^SH

• E

  Emalee Johnson
  1

  I was completely upset with my experience this morning when contacting the bank. I was having an issue with my account being in the negative and the teller laughed at my issue. She legit LAUGHED THROUGH THE PHONE about something I did not understand. So unprofessional i will never contact this location again. Making your customers feel stupid, is low. Really low.

  Response from the owner

  Hi Emalee - We're so sorry to hear about your experience at our branch. We'd be happy to forward your concerns and have this looked into by our branch experience team. If you'd like to provide any more details or your contact information for follow up, please send us an email at [email protected] and include case #65028 in the subject line. ^SH

• A

  Adam Majkowski
  1

  I am in dire need of a loan of some kind after buying a home with cash, but my credit score was hit hard when I applied for a mortgage from two companies. I was approved for $30,000 mortgage from two different banks, but decided to buy the home in cash. I explained my situation to them and they convinced me to stop by and apply for a home equity line of credit and a personal loan. They did not give me anything at all. Not even a small loan. All they did was pound my credit score down even further. Horrible people. Don't bank here. I have one negative thing on my credit report which I am disputing. Other than that all loans I ever took out were paid in full on time. What they did to me today could actually kill me. I have no heating system in my home. Without a loan I could possible die and them hitting my score might stop me from getting one. Attempted Murder.

• S

  Sonia Bermonty
  1

  We had a bad experience a little over two weeks ago to the point where we even had to contact the corporate office in Ohio ...we were assured the issue would be resolved and someone would be in touch no one EVER followed up with us ...not going to say the bank itself is bad just going to say stay clear of Spencer who works out of the Augusta and Auburn office he obviously only has making money on his mind and will misguide you to make it!

  Response from the owner

  Thank you for your feedback Sonia, if you would like to share any additional information please send your response to us at [email protected] please include your full name with a contact phone number and zip code. ^JL

• P

  Pete Stone
  5

  Been banking with them for about a year now, never had any problems or unnecessary fees.

  Response from the owner

  Hi Play Plus! Thank you for the kind words and shout out. We appreciate you as a valued KeyBank client, and looked forward to helping you thrive financially for years to come. Have a great day! ^JF

• D

  Danielle Moreau
  5

  Always look forward to seeing the ladies that work at this location. So friendly & nice, always helpful when I need guidance.

• L

  Laci Churchill
  5

  Great bank! Very helpful and friendly

  Response from the owner

  We're glad you think so, Laci! Thanks for the 5 star review. We look forward to continuing to provide you with the service you deserve! ^ JK