KeyBank Ambassador Dr, Wadsworth

KeyBank Reviews

• T

  Terri Wise
  1

  I see I'm not the only one that had a bad experience at this bank. I left my wallet at home. I was almost out of gas, no problem. I'll just swing in my bank and get $20. WRONG! I has my checkbook, medical ID cards and was wearing a shirt with my name and my company name that also has an account with Key Bank. They refused to let me even take out $20 out of MY OWN account so I could get gas to get home safe. REFUSED to even look up my account or call the number on my account to see if my cell phone would ring. NEVER go here. NOT customer friendly at all!

  Response from the owner

  Terri, so we can address your concerns regarding the security of our clients’ accounts. Please email us at [email protected] include your full name with a contact phone number and zip code. Thank you. ^JL

• J

  J W
  1

  Terrible bank, terrible place to work. Closed my account said I was a risk... but won’t provide me any details. Do not bank here. Their app sucks, there mortgage process is awful with 90 day turn times. The home equity center can’t close a door. They are so unorganized.

  Response from the owner

  Jesse, if you have different concerns to be addressed. Please E-mail them to us at [email protected] include your full name with a contact phone number and zip code. Thank you. ^JL

• M

  Michelle S
  3

  Another branch closing soon 3 people sitting behind desks(only 1 on phone with customer) 2 others playing on their cell phones and 1 teller trying to take care of the whole line seems like the same scenario everywhere

  Response from the owner

  Hello Michelle, we appreciate your feedback. Please know that our branches are and will always be a source of strength for Key, and our branch teammates are a critical way we serve clients. With these changes, you will still be able to access your account anywhere by using KeyBank online, giving us a call, or by visiting in-person at more than 1,000 branch locations, and we will continue to offer the same high-level of service you expect from us. You will also have access to more than 41,000 surcharge-free KeyBank and AllPoint ATMs across the nation. Thank you. ^PR

• D

  Duane McCann
  1

  This bank needs closed down!! Worst people that lie to you very unprofessional safe your time and money and find another bank! Never again with this Piece of S... so called bank.

  Response from the owner

  Hello Duane, we are here to help, and we would be happy to look into your concerns. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 29483. Please include a brief description of the issue (no account numbers). We'll call to get details. Thank you.^CH

• K

  Kendal C
  1

  Easily my worst banking experience. Will be transferring to a new account as soon as possible.

  Response from the owner

  I'd like to understand why you say this, Kendal. Please email us any details and contact info to get started at [email protected]. ^CS

• H

  Heather Lee Slaughter
  4

  Customer service could use an update but still an integrital company. I hope they get their staff under control. And considering my circumstances' .....

  Response from the owner

  Heather, what happened? If you don't mind sharing please send additional information to us at [email protected] please also include your full name and a phone number with zip code if you'd like to get in touch. ^JL

• L

  Lisa O'Connor
  1

  They have only had one teller for a very long time now which is ridiculous. This causes long waits especially at the drive through window.

  Response from the owner

  Hello Lisa, Thank you for taking the time to provide your feedback, we do appreciate it and we appreciate you being our client. I have forwarded this post to our Branch Experience Team for review. ^KeyBank Customer Care

• S

  Stephen McCreery III
  1

  Do not use Key. Although this branch is typically polite, Key itself is a terrible bank.

• R

  Roman Crea
  1

  Waited 25 min to open a new account, many other options to do business with.

  Response from the owner

  Hi Roman, sorry for the wait you experienced. We would have loved the opportunity to earn your business. You can make an appointment at a local branch on Key.com to save time if you change your mind. ^PG

• J

  Jessica Richards
  1

  Why is the ATM always either broken or under maintenance?! ALWAYS.

  Response from the owner

  Hi there, we are truly sorry this ATM was not available for you to use. We are going to have our ATM support take a look at this to ensure it's available moving forward. ^PG