KeyBank Nw Murray Blvd, Portland

KeyBank Reviews

• E

  Emrie Lourdes
  5

  Haven’t been visiting this location much as my favorite banker is no longer there. However, just recently went back and was greeted by a new manager, Marshall. That young man was such a delight. He not only assisted me with my deposits but also told me about the new cash back credit card where I can get actual cash back for all my regular purchases! Well hot damn! Took that sweet man’s card and will be calling him when I have some extra time to get a cash back card. Thank you Marshall it was a pleasure.

  Response from the owner

  Hello Emrie, Thanks so much for taking the time to provide your feedback along with the 5* rating, it is greatly appreciated and I will be sure to pass this along to the branch. Hope you have a great day! ^LH

• P

  Phil Robertson
  5

  Talk about going the extra mile - even though Marshall was transferred to the Sunset branch, and my account was at the Tanasbourne branch, he helped me greatly when an unauthorized charge subjected me to an overdraft status. It was an aggravating mess and the new manager had not yet arrived at my own branch. Once Marshall verified what happened, he immediately corrected the problem and restored my account to a positive status. What a pleasure to do business with people this helpful! Thank you, Marshall!

  Response from the owner

  Hi Phil, What a great review of your experience. Thanks so much for sharing with us. I'll be sure to pass this along to our Branch partners. Have a great weekend!! ^LH

• E

  Erik Taylor
  5

  Super friendly staff at this branch. Always so helpful. Really appreciate having this Key Bank branch in the area.

  Response from the owner

  Hi Erik, Thanks so much for taking the time to provide your feedback and a 5* rating, it is greatly appreciated. I'll be sure to pass this along to the Branch. Happy New Year!! ^LH

• M

  Monique
  5

  Super friendly & professional. I started coming here to cash checks, and they convinced me to save money and open an account. They worked with me, addressed my issues and I've never had a single problem with them. US Bank (with their lousy service and frequent mistakes that always cost me money) had me skittish about banking in general. The kind & smart folks at this KeyBank brought me back around. Thanks!

• P

  Paul Brakora
  1

  Don't use their ATM (NOR THIS BANK!) if you don't have a Key Bank card! Their machine will eat your card and then they'll keep it and not give it back for no reason whatsoever. They will literally show you your card from behind the counter and tell you "no, you can't have it back". But FIRST THEY'LL CHARGE YOU $4 JUST TO USE THE ATM! Piss poor service, unreasonable and unposted bank policies. Do NOT give them your business!

• S

  S Bogush
  1

  WORST BRANCH OF THE WORST BANK IN OUR COUNTRY! Yea folks, it is the one. Manager (!) does not know how to fill out properly its own Keybank money order!? Manager says "Money order is not valid because sender suppose to put his name and endorse it, not only receiver on the back " (but there is no field for sender to sign!) After Frustrating conversation I went to Tannasbourne branch and has no problems, sender name is enough, no 2nd signature needed. I cant wait to see this bank out of business... What a waste of time! Oh, and it is up to branch to charge you for money order... Yep, she wanted $5, and another Keybank branch says no charge... How's that???

  Response from the owner

  S Bogush, We appreciate the feedback with your recent branch experience. That is not the type of service we expect to hear about. I'll pass this along to the proper management for you. Please email us if you need anything at [email protected] thank you. -KeyBank Customer Care

• I

  I_came_from_the_cold
  5

  These people are so attentive and caring. They went the extra mile to help me when they didn't have to. Caitlyn specifically is an absolute sweetheart who really made my day.

  Response from the owner

  Good Morning, Thanks so much for taking the time to provide a 5* rating and review. We really appreciate this. I'll pass this along to our branch partners. Have a great day!! ^LH

• C

  Chip Ochiai
  5

  The staff at this branch continue to be helpful and accurate. I really appreciate there service and will continue here for future years.

  Response from the owner

  Hi Chip! Thank you so much for the glowing review. We'll be sure to pass this along to the branch. Have a great day! ^SH

• G

  Gail Gurman
  5

  Very friendly staff. This is the only bank I've seen that has automated wheelchair-accessible doors.

• m

  mike yeh
  1

  The staff is rude and not helpful. Customer service training is due.

  Response from the owner

  Hi Mike, I'm sorry you had this experience and I'd like to find out more about what happened. Please send an email to [email protected] and include your phone number so I can call you. ^LH