KeyBank Center Ave, Butler

KeyBank Reviews

• D

  Derick Biedenbach
  1

  this place is terrible. Worst bank I have ever had the pleasure of dealing with. Its like pulling teeth to get anything done there. I wouldn't recommend this bank to anyone. I have never seen an establishment that was ran like such a joke.

  Response from the owner

  Hi Derick, Thanks so much for the 5* rating, we really appreciate it. Let us know if you ever have any questions/concerns, we'll be here for you. ^LH

• K

  Key west
  1

  Terrible service!!!!!!! I wouldn't go to this bank unless you want to be severely disappointed!!!!!

  Response from the owner

  Hello, please send us an email at [email protected] with more details as to why you feel this way. We would like to know what happened. Reference case #74186 and refrain from including any account numbers. ^PR

• P

  Pamela Schibler
  1

  My husband and I opened an account with them 2 months ago and still have not received our debit cards or pin. Called multiple times to comlain and we always get an excuse so we'll be pulling our money out and closing out our account. Such a disappointment.

  Response from the owner

  Hello Pamela, thank you for getting in touch. We are sorry to hear about your experience. Please email your full name, billing ZIP code and phone number (not the account number!) to [email protected] and reference Case# 31477. Happy to call and check the status for you. Thank you.^CH

• R

  Ray Andrews
  1

  Opened this account online 3 weeks ago and deposited a business check and all I have heard is excuses called to close the account and put the money back in the account it came from because obviously I can't use the account and the branch manager herbert can't even call when he says he's going to twice now he said he would call me and nothing he called my uncle back 10 hours after he called then gave excuses to him and then said everything was fine till I show up yesterday to get money out and it's still not available

  Response from the owner

  Hi Ray, This certainly isn't the type of experience we want our clients to have. Thanks for taking the time to let us know what happened. I'll forward this to the appropriate area, along with the branch. ^LH

• K

  Karsyn James
  1

  Terrible from the corporate structure down.

  Response from the owner

  Karsyn -I'd like to understand what makes you feel this way. If you need assistance or like to share any details. Please write us at [email protected] and reference case#74264 in the subject line. Thank you. ^CS

• S

  Sandy Mickey
  5

  Every one that we know at this branch are very nice and friendly!

  Response from the owner

  Mickey- Thanks so much for the kudos and 5-star review. We appreciate you stopping by! ^CS

• J

  Jayni Sarver
  5

  Great staff quick no waiting in line or drive thru for long periods of time.

  Response from the owner

  Jayni-Thanks for stopping by and placing this awesome review we appreciate it! I'll pass the kudos along to our branch. Have a wonderful weekend! ^CS

• M

  Melissa Bopp
  5

  The small bank so they know all their customers personally and it's really close to my house

  Response from the owner

  Thank you, for your branch experience feedback Melissa. Have a great day! ^JL