KeyBank E Main St, Plainville

KeyBank Reviews

• J

  Jennifer Eidenhofer
  1

  This bank is terrible my Dad lives in Maine sent my disabled daughter a check for Christmas. I can't cash it through my account because of social security benefits rules as her payee so I went to key bank to cash the check and because I don't have an account there only my father who wrote the check does they wanted to charge me almost 30$ to cash the check. Thats how they treat their account holders who write out checks from their Key Bank account??? It truly is plain greedy on the banks part.My dad feels awful he had no idea .he lives on the beach miles from town where his key bank is located. He wants c to go get her a money order and resend it.He is elderly and should not have to go to the bank to write his grand child a check. He has a fair amount of money in Key Bank now he wants to switch banks.This is horrible customer service and taking advantage of their account holders.How do you justify charging so much to cash your customers check PLEASE explain. Thank you Jennifer

  Response from the owner

  Hi Jennifer - We appreciate your feedback and would like to forward your concerns to our Escalations Team. Please email us at [email protected] and include any additional details, full name, zip code, and a contact number. Reference case# 70932 in the subject line. A specialist will be in contact with you in 2-3 business days. Thank you. ^DD

• C

  Chanel Oddo
  1

  They charge so many fees on top of other fees. "Customer Service" will hang up on you when they dont feel like handling something. Also, since English isn't their first language trying to explain something is next to impossible, and frankly they don't want to hear it anyways. I tried to give them a chance to also address a fraudulent charge on my account and they made it seem like it was my fault someone stole from me. I'm glad they made tons of money charging me insane fees. If I could give them 0 stars I would.

  Response from the owner

  Hi Chanel - We'd be happy to escalate your concerns. Please send us an email at [email protected] with your full name, zip code, phone number, and case #67326 in the subject line. A member of our escalations team wil bei n touch within 2-3 business days. ^SH

• S

  Shawn Matyasovszky
  1

  Horrible company. They completely botched their response to COVID-19 unemployment with the state of CT. If you've received a card from Key for your unemployment benefits with the state of CT, you can basically ignore the instructions it comes with. You can't set up an online account, because you don't have an account, except you do, because they have your name and SSN and a balance for you. Also, don't bother trying to talk to anyone through corporate customer service, you can't actually reach anyone. I spent an hour on hold and got no one. And you can't use the online chat, because you need to log into your account, which you don't have. I gave up and called a branch. Completely incompetent.

• B

  Backup P
  1

  Absolutely do not use this bank. Terrible company, awful customer service, absolutely ridiculous could not give a low enough ranking.

  Response from the owner

  We are here to help, and we would be more than happy to look into what happened. Please email more information (no account numbers) to [email protected] and reference case# 66429. Thank you very much in advance!^CH

• B

  Bela Bartis
  5

  While I had some issues at the bank when I have seen the Manager Ann she correct all the mistake immediately so yes I am totally happy. Thank you very much keep up the job. :-)

  Response from the owner

  Thank you for the compliment and we are glad to hear that Ann provided you with great service! We'll pass your message along. Thank you and have a great day!^CH

• V

  Vincent Sapone
  5

  Have used First Niagara since I lived in Central NY. Always friendly staff, and locations are bright and clean. Been to the Plainville branch several times and have never had a negative experience.

• F

  Frank Kane
  1

  Always have a very hard time cashing my work check come here every two weeks and its always a problem horrible bank

• a

  austinmk
  1

  Keeps changing hands, nothing but trouble with this bank